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Technical Customer Support Specialist I Salary in Massachusetts

How much does a Technical Customer Support Specialist I make in Massachusetts?

As of July 01, 2026, the average salary for a Technical Customer Support Specialist I in Massachusetts is $68,637 per year, which breaks down to an hourly rate of $33.

However, a Technical Customer Support Specialist I's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $84,790
  • Majority Range (25th-75th percentile): $59,779 to $77,092
  • Entry-Level (10th percentile): $51,715
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View as table View as graph 25% $59,779 10% $51,715 90% $84,790 75% $77,092 $68,637 50%(Median) Didn’t find job title? Click

Technical Customer Support Specialist I Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $77,092 $6,424 $1,483 $37
Average $68,637 $5,720 $1,320 $33
25th Percentile $59,779 $4,982 $1,150 $29
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Key Factors That Influence Technical Customer Support Specialist I Salaries

A Technical Customer Support Specialist I's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Specialist Salaries?

Experience is a primary driver of a Technical Customer Support Specialist I's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Specialist I (0-2 years): $68,637
  • Technical Customer Support Specialist II (2-4 years): $79,086
  • Technical Customer Support Specialist III (4-7 years): $92,867
  • Technical Customer Support Specialist IV (7+ years): $117,319
  • Technical Customer Support Team Leader (7+ years): $83,398
Job Role Years of Experience Average Salary
Technical Customer Support Specialist I0-2 years$68,637
Technical Customer Support Specialist II2-4 years$79,086
Technical Customer Support Specialist III4-7 years$92,867
Technical Customer Support Specialist IV7+ years$117,319
Technical Customer Support Team Leader7+ years$83,398
$68,637 Technical...
$79,086 Technical...
$92,867 Technical...
$117,319 Technical...
$83,398 Technical...
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What Am I Worth?

Top Paying Cities for Technical Customer Support Specialist Is

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $65,059
  • Amherst: $65,535
  • Barre: $66,189

Technical Customer Support Specialist I Salary by Company Size: Startups vs. Enterprise

Technical Customer Support Specialist I salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $76,770. While startup companies pay approximate $64,924.

Technical Customer Support Specialist I Salary by Company Size

Company Size Employees Average Salary
Startup1~50$64,924
Growth Stage51~500$68,668
Established501~5000$74,136
Enterprise5000+$76,770

Technical Customer Support Specialist I Salary by Industry: Top Paying Sectors

For Technical Customer Support Specialist I roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Technical Customer Support Specialist positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Technical Customer Support Specialist I as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Specialist I

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Energy & Utilities$82,364$40.020%
Biotechnology$78,932$38.015%
Aerospace & Defense$75,501$36.010%
Business Services$75,501$36.010%
Software & Networking$73,441$35.07%

Technical Customer Support Specialist I Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Specialist I's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$59,779
Average $68,637/year
$77,092
$4,982
Average $5,720/month
$6,424
$1,150
Average $1,320/week
$1,483
$29
Average $33/hour
$37
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $77,092 $6,424 $1,483 $37
Average $68,637 $5,720 $1,320 $33
25th Percentile $59,779 $4,982 $1,150 $29

Technical Customer Support Specialist I Salary Growth & Career Path

Technical Customer Support Specialist I
Technical Customer Support Specialist II
Website Operations Support Specialist
VP of Technical Customer Support

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Specialist I, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Specialist I Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Technical Customer Support Specialist II $79,086 15%
Website Operations Support Specialist $64,357 -6%

Salaries of jobs related to Technical Customer Support Specialist I

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Cost of Living In Massachusetts

Cost of Living in Massachusetts is
8.8% Higher
than the National Average

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