ACLARA Customer Service Manager - Alliance (HPS) Salary in the United States

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

The Customer Success and Support Manager, Alliance Team continuously elevates the overall value proposition of the assigned Customer Service Alliance Team. Lead, mentor and supervise the team as they transact, communicate and resolve business solutions with our customers and sales. Manage overall key performance indicators with the Alliance Team and sales.  Manage existing and introduce business solutions needs for all customers.

Job Responsibilities 

• Oversee the research, development, implementation and promotion of new business solutions for all customers to enhance customer experience and achieve growth and market performance.
• Manage transactions for strategic accounts through SAP, including the establishment and maintenance of reserve inventory (firewall) levels for materials required to satisfy Key Account commitments (Units and Dollars).
• Internally this position is tasked with the responsibility of coordinating with Business Unit Leaders, Key Account Customer Service Team, Key Account Sales Team, Executive Management, Pricing Group management/personnel on exceeding customers’ expectations
• Lead and Conduct Quarterly customer meetings as required to evaluate performance to expectations with Customer, Customer Service, and Sales
• Manage Total Cost of Ownership and Value Add Services for Alliance Accounts. 
• Key member of the CS management team offering input in employee development, customer service strategy and company financial goals (Sales & OP).

Skills/Experience:

• Excellent presentation and analytical skills, strong written and verbal skills.  
• A minimum of 3-5 years customer service and business solutions experience required. 
• Strong customer advocate
• Possess an understanding of a Total Cost of Ownership model relationship
• Have experience in a B2B industry.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.