ACLARA Customer Service Team Lead - Remote, US Salary in the United States

How much does a Customer Service Team Lead - Remote, US make at companies like ACLARA in the United States? The average salary for Customer Service Team Lead - Remote, US at companies like ACLARA in the United States is $116,033 as of March 26, 2024, but the range typically falls between $99,910 and $132,156. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About ACLARA

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What does a Customer Service Team Lead - Remote, US do at companies like ACLARA?

We have a future to create. So join Aclara, as we harness science and engineering to make a difference. We’re at the intersection of communications, data technology, energy, and national resource engineering.

Our 800 energy and utility customers across the globe ask us to solve complex challenges from making the power grid smarter, to delivering clear water, to empowering their customers to conserve energy. We’re a hardware, software and network engineering company building new solutions to hard problems. We’re big data gurus and in-the-field problem solvers.

Sound like your kind of challenge? Then join us.

We offer competitive benefits such as medical, dental, and vision care, 401k, vacation, holiday & personal time, and we are committed to diversity and to our veterans.

 

Aclara is seeking an experienced Team Lead to assist with the daily management of our Customer Service employees by motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. The Team Lead is also responsible for providing front-line, first level supervision and leadership to Customer Service Representatives. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.

 

The ideal candidate will possess a strong operational and administrative background with demonstrated Excel skills. This position is remote; all qualified U.S. applicants welcomed.

 

Essential Functions:

  • Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member.
  • Act as a point of escalation to deal with Call Center issues that come up. Typical situations could be speaking with one of Aclara’s customers and/or one of Aclara’s customers end customer.  
  • Is available for employees who experience work problems providing appropriate coaching, counseling, direction and resolution.
  • Ensure employees have appropriate training and other resources to perform their jobs.
  • Respond to and resolves employee relations issues expressed by team members.
  • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
  • Assist the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
  • Work as a member/leader of special or ongoing projects that are important to area/process improvement.
  • Share continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

 

Knowledge/Skills/Abilities:

 

  • Bachelor’s Degree in business or related field.
  • 3 years of customer service leadership experience.
  • Experience in call center quality assurance preferred.
  • Intermediate to advanced MS Excel, Work and PowerPoint Skills.
  • Strong communication, leadership and coaching/training abilities.
  • Strong problem-solving/analysis skills.
  • Strong organizational skills.

 

Physical Demand:

  • Normal office work.
  • Travel – less than 25% with some travel to customers and/or work sites.

 

 

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$99,910 Low Average $116,033 High $132,156

Understand the total compensation opportunity for Customer Service Team Lead - Remote, US at companies like ACLARA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$99,910
$132,156
$116,033
The chart shows total cash compensation for the ACLARA Customer Service Team Lead - Remote, US in the United States, which includes base, and annual incentives can vary anywhere from $99,910 to $132,156 with an average total cash compensation of $116,033. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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