ACLARA Service Support Representative Salary in the United States

How much does a Service Support Representative make at companies like ACLARA in the United States? The average salary for Service Support Representative at companies like ACLARA in the United States is $135,204 as of January 26, 2024, but the range typically falls between $114,939 and $155,470. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About ACLARA

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View aclara Salary

What does a Service Support Representative do at companies like ACLARA?

We have a future to create. So join Aclara, as we harness science and engineering to make a difference. We’re at the intersection of communications, data technology, energy, and national resource engineering.

Our 800 energy and utility customers across the globe ask us to solve complex challenges from making the power grid smarter, to delivering clear water, to empowering their customers to conserve energy. We’re a hardware, software and network engineering company building new solutions to hard problems. We’re big data gurus and in-the-field problem solvers.

Sound like your kind of challenge? Then join us.

We offer competitive benefits such as medical, dental, and vision care, 401k, vacation, holiday & personal time, and we are committed to diversity and to our veterans.

 

Aclara is seeking Service Support Representative to provide call center services associated with SGS communications infrastructure and meter deployment services.

 

Purpose:

  • The customer service representative will be responsible for ensuring property surveys, coordinating building posting and installation appointments for multi-dwelling units (MDU’s) in the boroughs in support of the large-scale utility infrastructure upgrade projects.

 

Essential Functions:

  • Gather property details via phone conversations when appropriate per the project deployment schedule to gather property details to facilitate the meter installations.
  • Set appointments for meter installation dates with building supervisors, managers, and end customers based upon project deployment schedule and create appointment in proprietary software system.
  • Work with project management, site managers and dispatchers to schedule appointments, understand routing and results needed from meter installation
  • Based on the deployment schedule, the CSR will converse with property manager to gather all the property details such as building access, building supervisor contact information and all other special consideration to facilitate the meter installation.
  • The CSR will coordinate the paper posting at all properties with the building manager as indicated by the deployment schedule allowing a one-week lead time prior to the installation date. The CSR will ensure the postings will cover all property visual areas, including by not limited to all entries, lobby and elevator banks.

Knowledge/Skills/Abilities:

Required:

  • 3 years of previous customer service experience
  • Previous call center experience
  • Knowledge of NICE Software System
  • Demonstrated verbal communication skills and customer service ability, via phone.
  • Knowledge of the New York City boroughs
  • General use of computers/tablets for data entry, tracking and reporting.
  • Must be willing to undergo a background check and drug screen in accordance with local law/regulations.

Preferred:

  • Experience working with utility programs.
  • Experience with field-based work in local area.
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$114,939 Low Average $135,204 High $155,470

Understand the total compensation opportunity for Service Support Representative at companies like ACLARA, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$114,939
$155,470
$135,204
The chart shows total cash compensation for the ACLARA Service Support Representative in the United States, which includes base, and annual incentives can vary anywhere from $114,939 to $155,470 with an average total cash compensation of $135,204. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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