Customer Contact Center Representative Salary in Massachusetts

How much does a Customer Contact Center Representative make in Massachusetts?

As of July 01, 2026, the average salary for a Customer Contact Center Representative in Massachusetts is $44,222 per year, which breaks down to an hourly rate of $21.

However, a Customer Contact Center Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $51,645
  • Majority Range (25th-75th percentile): $40,506 to $48,107
  • Entry-Level (10th percentile): $37,122
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View as table View as graph 25% $40,506 10% $37,122 90% $51,645 75% $48,107 $44,222 50%(Median) Didn’t find job title? Click

Customer Contact Center Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $48,107 $4,009 $925 $23
Average $44,222 $3,685 $850 $21
25th Percentile $40,506 $3,375 $779 $19
Check out Customer Contact Center Representative Job Openings in Massachusetts
Contact Center Representative

North Easton Savings Bank - Whitman, MA

Customer Contact Center Supervisor

UniBank - Whitinsville, MA

Contact Center Representative

Bristol County Savings Bank - Taunton, MA

Contact Center Representative

UniBank - Whitinsville, MA

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Key Factors That Influence Customer Contact Center Representative Salaries

A Customer Contact Center Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Contact Center Representative Salaries?

Experience is a primary driver of a Customer Contact Center Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $40,007
  • Early Career (1-2 years): $44,480
  • Mid-Level (2-4 years): $54,348
  • Senior-Level (5-8 years): $61,375
  • Expert (over 8 years): $68,099
Levels Salary
Contact C... Level Customer Contact Center Representative$40,007
Customer ... Level Customer Contact Center Representative$44,480
Contact C... Level Customer Contact Center Representative$54,348
Contact C... Level Customer Contact Center Representative$61,375
Inbound C... Level Customer Contact Center Representative$68,099
$40,007 0 yr
$44,480 < 2 yrs
$54,348 2-4 yrs
$61,375 5-8 yrs
$68,099 > 8 yrs
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What Am I Worth?

Top Paying Cities for Customer Contact Center Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $41,916
  • Amherst: $42,223
  • Barre: $42,645

Customer Contact Center Representative Salary by Industry: Top Paying Sectors

For Customer Contact Center Representative roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Financial Services sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Contact Center Representative positions in Retail & Wholesale or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Contact Center Representative as a support function rather than a direct revenue driver.

The top paying industries for a Customer Contact Center Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$55,277$27.025%
Financial Services$53,066$26.020%
Energy & Utilities$50,855$24.015%
Biotechnology$48,644$23.010%
Insurance$48,644$23.010%

Customer Contact Center Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Contact Center Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$40,506
Average $44,222/year
$48,107
$3,375
Average $3,685/month
$4,009
$779
Average $850/week
$925
$19
Average $21/hour
$23
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $48,107 $4,009 $925 $23
Average $44,222 $3,685 $850 $21
25th Percentile $40,506 $3,375 $779 $19

Salaries of jobs related to Customer Contact Center Representative

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Cost of Living In Massachusetts

Cost of Living in Massachusetts is
8.8% Higher
than the National Average

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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