Customer Contact Center Representative Salary in North Carolina

How much does a Customer Contact Center Representative make in North Carolina?

As of July 01, 2026, the average salary for a Customer Contact Center Representative in North Carolina is $38,614 per year, which breaks down to an hourly rate of $19.

However, a Customer Contact Center Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $45,096
  • Majority Range (25th-75th percentile): $35,369 to $42,007
  • Entry-Level (10th percentile): $32,415
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View as table View as graph 25% $35,369 10% $32,415 90% $45,096 75% $42,007 $38,614 50%(Median) Didn’t find job title? Click

Customer Contact Center Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $42,007 $3,501 $808 $20
Average $38,614 $3,218 $743 $19
25th Percentile $35,369 $2,947 $680 $17
Check out Customer Contact Center Representative Job Openings in North Carolina
Call Center Customer Service Representative

Anticimex Carolinas - Charlotte, NC

Bilingual Contact Center Representative II

Latino Community Credit Union - Durham, NC

Call Center Customer Service Representative

Anticimex Carolinas - Charlotte, NC

Contact Center Representative

Mountain Credit Union - Candler, NC

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Key Factors That Influence Customer Contact Center Representative Salaries

A Customer Contact Center Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Contact Center Representative Salaries?

Experience is a primary driver of a Customer Contact Center Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $34,934
  • Early Career (1-2 years): $38,839
  • Mid-Level (2-4 years): $47,457
  • Senior-Level (5-8 years): $53,593
  • Expert (over 8 years): $59,463
Levels Salary
Contact C... Level Customer Contact Center Representative$34,934
Customer ... Level Customer Contact Center Representative$38,839
Contact C... Level Customer Contact Center Representative$47,457
Contact C... Level Customer Contact Center Representative$53,593
Inbound C... Level Customer Contact Center Representative$59,463
$34,934 0 yr
$38,839 < 2 yrs
$47,457 2-4 yrs
$53,593 5-8 yrs
$59,463 > 8 yrs
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What Am I Worth?

Top Paying Cities for Customer Contact Center Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Morven: $36,841
  • Mount Holly: $39,081
  • Mount Mourne: $38,527

Customer Contact Center Representative Salary by Industry: Top Paying Sectors

For Customer Contact Center Representative roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Financial Services sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Contact Center Representative positions in Retail & Wholesale or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Contact Center Representative as a support function rather than a direct revenue driver.

The top paying industries for a Customer Contact Center Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$48,268$23.025%
Financial Services$46,337$22.020%
Energy & Utilities$44,406$21.015%
Biotechnology$42,476$20.010%
Insurance$42,476$20.010%

Customer Contact Center Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Contact Center Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$35,369
Average $38,614/year
$42,007
$2,947
Average $3,218/month
$3,501
$680
Average $743/week
$808
$17
Average $19/hour
$20
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $42,007 $3,501 $808 $20
Average $38,614 $3,218 $743 $19
25th Percentile $35,369 $2,947 $680 $17

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Cost of Living In North Carolina

Cost of Living in North Carolina is
-5.0% Lower
than the National Average

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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