Lead Customer Service Representative Salary in Massachusetts

How much does a Lead Customer Service Representative make in Massachusetts?

As of July 01, 2026, the average salary for a Lead Customer Service Representative in Massachusetts is $79,832 per year, which breaks down to an hourly rate of $38.

However, a Lead Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $97,034
  • Majority Range (25th-75th percentile): $71,291 to $88,836
  • Entry-Level (10th percentile): $63,516
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View as table View as graph 25% $71,291 10% $63,516 90% $97,034 75% $88,836 $79,832 50%(Median) Didn’t find job title? Click

Lead Customer Service Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $88,836 $7,403 $1,708 $43
Average $79,832 $6,653 $1,535 $38
25th Percentile $71,291 $5,941 $1,371 $34
Check out Lead Customer Service Representative Job Openings in Massachusetts
Paid Panel Immediate Start Customer Service Representative Agent Welcome

AFG Inc - Springfield, MA

Paid Panel Immediate Start Customer Service Representative Agent Welcome

AFG Inc - Newton, MA

Paid Panel Immediate Start Customer Service Representative Agent Welcome

AFG Inc - Lynn, MA

Paid Panel Immediate Start Customer Service Representative Agent Welcome

AFG Inc - Amherst, MA

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Key Factors That Influence Lead Customer Service Representative Salaries

A Lead Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Lead Customer Service Representative Salaries?

Experience is a primary driver of a Lead Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $109,702
  • Early Career (1-2 years): $67,411
  • Mid-Level (2-4 years): $80,425
  • Senior-Level (5-8 years): $106,101
  • Expert (over 8 years): $145,575
Levels Salary
Client Se... Level Lead Customer Service Representative$109,702
Customer ... Level Lead Customer Service Representative$67,411
Lead Cust... Level Lead Customer Service Representative$80,425
Customer ... Level Lead Customer Service Representative$106,101
Customer ... Level Lead Customer Service Representative$145,575
$109,702 0 yr
$67,411 < 2 yrs
$80,425 2-4 yrs
$106,101 5-8 yrs
$145,575 > 8 yrs
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What Am I Worth?

Top Paying Cities for Lead Customer Service Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $75,670
  • Amherst: $76,223
  • Barre: $76,985

Lead Customer Service Representative Salary by Industry: Top Paying Sectors

For Lead Customer Service Representative roles, the industry you choose can affect earning potential by as much as 70% (the gap between the highest and lowest paying industries). Data shows that the Business Services and Aerospace & Defense sectors offer the strongest compensation, at 40% above the average. In contrast, Lead Customer Service Representative positions in Financial Services or Hospitality & Leisure typically offer lower base pay, as these industries often view Lead Customer Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a Lead Customer Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Business Services$111,764$54.040%
Aerospace & Defense$99,789$48.025%
Biotechnology$91,806$44.015%
Chemicals$87,815$42.010%
Construction$83,823$40.05%

Lead Customer Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Lead Customer Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$71,291
Average $79,832/year
$88,836
$5,941
Average $6,653/month
$7,403
$1,371
Average $1,535/week
$1,708
$34
Average $38/hour
$43
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $88,836 $7,403 $1,708 $43
Average $79,832 $6,653 $1,535 $38
25th Percentile $71,291 $5,941 $1,371 $34

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Cost of Living In Massachusetts

Cost of Living in Massachusetts is
8.8% Higher
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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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