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As of August 01, 2026, the average salary for a Customer Experience Lead in North Carolina is $59,157 per year, which breaks down to an hourly rate of $28.
However, a Customer Experience Lead's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Experience Lead Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $67,780 | $5,648 | $1,303 | $33 |
| Average | $59,157 | $4,930 | $1,138 | $28 |
| 25th Percentile | $54,637 | $4,553 | $1,051 | $26 |
Burlington Stores - Asheville, NC
Burlington Stores - Morehead City, NC
Burlington Stores - Holly Springs, NC
Burlington Stores - Charlotte, NC
A Customer Experience Lead's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Experience Lead's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Client Se... Level Customer Experience Lead | $70,412 |
| Client Se... Level Customer Experience Lead | $95,220 |
| Customer ... Level Customer Experience Lead | $58,523 |
| Customer ... Level Customer Experience Lead | $69,817 |
| Customer ... Level Customer Experience Lead | $92,111 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Experience Leads. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Experience Lead roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Hospitality & Leisure and Edu., Gov't. & Nonprofit sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Experience Lead positions in Insurance or Energy & Utilities typically offer lower base pay, as these industries often view Customer Experience Lead as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Hospitality & Leisure | $73,946 | $36.0 | 25% |
| Edu., Gov't. & Nonprofit | $70,988 | $34.0 | 20% |
| Pharmaceuticals | $69,805 | $34.0 | 18% |
| Financial Services | $68,030 | $33.0 | 15% |
| MFG Durable | $66,256 | $32.0 | 12% |
Understanding how a Customer Experience Lead's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $67,780 | $5,648 | $1,303 | $33 |
| Average | $59,157 | $4,930 | $1,138 | $28 |
| 25th Percentile | $54,637 | $4,553 | $1,051 | $26 |
Ready to take the next step in your career? Browse thousands of current Customer Experience Lead job openings on our job board. Use the search bar below to find your perfect match.
Victoria's Secret
Fayetteville, NC
Victoria's Secret | Fayetteville, NC
Description A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive... more
8 Days Ago
Amazon
Winston Salem, NC
Amazon | Winston Salem, NC
Retail Lead Associate. Pay starts at $18.35 per hour with benefits available. Reduced time hours: average work between 30-39 hrs per week. This role requir... more
5 Days Ago
Sloomoo Institute LLC
Charlotte, NC
Sloomoo Institute LLC | Charlotte, NC
Job Description. Job Description. ABOUT SLOOMOO. Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all... more
5 Days Ago
McDonald's
Spruce Pine, NC
McDonald's | Spruce Pine, NC
Be the Smile That Makes Someone's Day. As a Guest Experience Lead (GEL) at McDonald's, you're the face of our restaurant. You'll be the go-to person for en... more
7 Days Ago
McDonald's
Dunn, NC
McDonald's | Dunn, NC
McDonald's Guest Experience Lead (GEL) Job DescriptionCompany: KTL Restaurants LLC Haynie Holdings LLC Position: Guest Experience Lead (GEL)Reports To: Shi... more
7 Days Ago
McDonald's
Apex, NC
McDonald's | Apex, NC
McDonald's Guest Experience Lead (GEL) Job DescriptionCompany: KTL Restaurants LLC Haynie Holdings LLC Position: Guest Experience Lead (GEL)Reports To: Shi... more
7 Days Ago
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