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As of August 01, 2026, the average salary for a Customer Experience Lead in New York is $66,179 per year, which breaks down to an hourly rate of $32.
However, a Customer Experience Lead's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Experience Lead Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $75,825 | $6,319 | $1,458 | $36 |
| Average | $66,179 | $5,515 | $1,273 | $32 |
| 25th Percentile | $61,123 | $5,094 | $1,175 | $29 |
Fern - New York City, NY
Saks Global - Westbury, NY
The RealReal - Manhasset, NY
Victoria's Secret - Poughkeepsie, NY
A Customer Experience Lead's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Experience Lead's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Client Se... Level Customer Experience Lead | $78,769 |
| Client Se... Level Customer Experience Lead | $106,523 |
| Customer ... Level Customer Experience Lead | $65,469 |
| Customer ... Level Customer Experience Lead | $78,104 |
| Customer ... Level Customer Experience Lead | $103,045 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Experience Leads. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Experience Lead roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Hospitality & Leisure and Edu., Gov't. & Nonprofit sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Experience Lead positions in Insurance or Energy & Utilities typically offer lower base pay, as these industries often view Customer Experience Lead as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Hospitality & Leisure | $82,723 | $40.0 | 25% |
| Edu., Gov't. & Nonprofit | $79,414 | $38.0 | 20% |
| Pharmaceuticals | $78,091 | $38.0 | 18% |
| Financial Services | $76,106 | $37.0 | 15% |
| MFG Durable | $74,120 | $36.0 | 12% |
Understanding how a Customer Experience Lead's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $75,825 | $6,319 | $1,458 | $36 |
| Average | $66,179 | $5,515 | $1,273 | $32 |
| 25th Percentile | $61,123 | $5,094 | $1,175 | $29 |
Ready to take the next step in your career? Browse thousands of current Customer Experience Lead job openings on our job board. Use the search bar below to find your perfect match.
Victoria's Secret
Niagara Falls, NY
Victoria's Secret | Niagara Falls, NY
Victoria's Secret - 1900 Military Road Retail Associate / Team Member As a Customer Experience Lead at Victoria's Secret, you'll:Be responsible for driving... more
7 Days Ago
TikTok
New York, NY
TikTok | New York, NY
TikTok is seeking a governance and experience professional to help ensure a safe, trustworthy marketplace for users, sellers, and creators. You will shape ... more
6 Days Ago
Sloomoo Institute LLC
New York, NY
Sloomoo Institute LLC | New York, NY
Job Description. Job Description. ABOUT SLOOMOO. Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all... more
6 Days Ago
Warp
New York, NY
Warp | New York, NY
Customer Experience Specialist. As a Customer Experience Specialist at Warp, you'll be the frontline advocate for our customers and a deep product expert o... more
5 Days Ago
LC GROUP
New York City, NY
LC GROUP | New York City, NY
Job Description This is a remote position.We are seeking a detail-oriented Customer Experience Representative to support our clients through timely, accura... more
7 Days Ago
TJ Maxx
Elmira, NY
TJ Maxx | Elmira, NY
T.J. Maxx - 830 County Route 64, Big Flats Consumer Square, Elmira, NY 14903, United States of America Department Manager As a Customer Experience Coordina... more
7 Days Ago
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