The Client Service and Support Specialist IV resolves problems and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Client Service and Support Specialist IV develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. In addition, Client Service and... view job details

The Field Service Engineer II - Telecommunications analyzes existing networks and equipment and identifies opportunities for improvement. Designs, develops, implements, maintains, and enhances telecommunication networks, systems and equipment. Being a Field Service Engineer II - Telecommunications may require a bachelor's degree in area of specialty. Develops solutions that meet business requirements. In addition, Field Service Engineer II - Telecommunications relies on experience and judgment to plan and accomplish goals. Typically reports to a supervisor or manager. Working as a Field Servic... view job details

The Field Service Engineer V - Telecommunications analyzes existing networks and equipment and identifies opportunities for improvement. Designs, develops, implements, maintains, and enhances telecommunication networks, systems and equipment. Being a Field Service Engineer V - Telecommunications may require a bachelor's degree. Develops solutions that meet business requirements. In addition, Field Service Engineer V - Telecommunications leads and direct the work of others. Typically reports to a manager or head of a unit/department. Working as a Field Service Engineer V - Telecommunications ty... view job details

The Customer Service/Retention Representative, Experienced addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Experienced requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Experienced typically reports to a supervisor or manager. Working as... view job details

The Customer Service/Retention Representative, Senior addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being a Customer Service/Retention Representative, Senior requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, Customer Service/Retention Representative, Senior typically reports to a supervisor or manager. Working as a Customer Ser... view job details

The Customer Service Senior Specialist E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Senior Specialist E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Se... view job details

The Customer Service Center Traffic and Supervisor configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Supervisor ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Monitors the productivity of customer service representatives. In addition, Customer Service Cent... view job details

The Human Resources Service Center Representative II maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being a Human Resources Service Center Representative II may require an associate's degree. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pensi... view job details

The Creative Media Design and Service Supervisor oversees the creation of art, photo, copy, and layout project deliverables. Supervises all phases of creative development work from concept to completion. Being a Creative Media Design and Service Supervisor supports a team of designers, copywriters, project managers and vendors with tools and resources required to complete assignments. Ensures that all policies and standards that reinforce the organization's branding strategy and quality goals are followed. In addition, Creative Media Design and Service Supervisor monitors daily work progress a... view job details

Acts as a point of contact for information requests regarding employee benefit programs and human resources policies. Responds to employee questions and inquiries to improve the overall employee experience. Maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Deploys resources, documentation, and communications regarding program or policy changes. Maintains expert knowledge of company benefit programs, including life, health, and disability insurance, medical care spending accounts, COBRA, paid time off, and retirement programs. May require an a... view job details

Acts as a point of contact for information requests regarding employee benefit programs and human resources policies. Responds to employee questions and inquiries to improve the overall employee experience. Maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Deploys resources, documentation, and communications regarding program or policy changes. Maintains expert knowledge of company benefit programs, including life, health, and disability insurance, medical care spending accounts, COBRA, paid time off, and retirement programs. May require an a... view job details

Acts as a point of contact for information requests regarding employee benefit programs and human resources policies. Responds to employee questions and inquiries to improve the overall employee experience. Maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Deploys resources, documentation, and communications regarding program or policy changes. Maintains expert knowledge of company benefit programs, including life, health, and disability insurance, medical care spending accounts, COBRA, paid time off, and retirement programs. May require an a... view job details

Manages a team of installers who are responsible for installing, servicing, and repairing structures and major components. Schedules and oversees the installation of products. Ensures adherence to contract specifications and established policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in t... view job details

Manages an organization's engineering activities to develop or improve technical products, systems, or processes that meet specified requirements and standards. Manages engineering projects through their entire lifecycle, including cost and requirement analysis, scheduling, and coordinating activities with stakeholders. Monitors schedules and deadlines and prioritizes projects to ensure timely delivery and customer satisfaction. Establishes engineering methodologies, principles, and tools to support training, process improvements, and best practices and protocols. Leads initiatives with other ... view job details

Manages the daily activities of an organization's operations. Implements company policies, procedures, and initiatives to ensure efficient operations. Monitors performance against operational goals and evaluates and enhances current operational systems. Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders. Coordinates operations with other functions. Typically requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manag... view job details

Learns overall operation of store under direction of a store manager. Supervises and leads store team under the guidance of a store manager. Gains knowledge and competency in financial processes required to manage a retail store. Handles escalated customer service issues. Learns to lead staffing and training initiatives. May require a bachelor's degree. Typically reports to a manager. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of relate... view job details

Responsible for handling inquiries and operational transactions that support the administration of health insurance services. Supports daily health insurance service operations by answering inquiries regarding policies, coverage, eligibility, and other plan provisions. Researches and explains claim status. May provide support across multiple service areas, including but not limited to account implementation, client support, claim processing, and enrollment and eligibility. Requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. C... view job details

Manages multiple accounting functions and operations such as general ledger, accounts payable, accounts receivable, revenue, asset, cost, and tax accounting. Implements accounting policies and procedures that adhere to governmental financial and tax regulations and comply with GAAP and IFRS standards. Oversees monthly, quarterly, and annual accounting close processes and reporting. Evaluates accounting processes and systems and implements optimizations. Develops and directs accounting professionals and support staff. Requires a bachelor's degree in accounting or finance. May require Certified ... view job details

The Physician/Doctor - General Practice ensures proper injury care and disease prevention, diagnosis, treatment, and recovery. Examines and treats members of family, regardless of age or sex. Being a Physician/Doctor - General Practice requests necessary tests and follow-up visits and refers patients to specialists, as necessary. Prescribes and administers medications, performs routine vaccinations, and provides advice regarding personal health and hygiene. In addition, Physician/Doctor - General Practice requires a degree in medicine from an accredited school and is licensed to practice. May ... view job details

Responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Typically reports to a manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience i... view job details