As of April 01, 2025, the average annual salary for a Customer Care Supervisor in Rockford, IL is $72,400. According to Salary.com, salaries can range from a low of $56,161 to a high of $91,122, with most professionals earning between $63,900 and $82,200.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $82,200 | $6,850 | $1,581 | $40 |
| Average | $72,400 | $6,033 | $1,392 | $35 |
| 25th Percentile | $63,900 | $5,325 | $1,229 | $31 |
An entry-level Customer Care Supervisor with under 1 year experience makes about $69,210. With less than 2 years of experience, a mid-level Customer Care Supervisor makes around $69,585. After 2-4 years, the Customer Care Supervisor pay rises to about $70,835. Those senior Customer Care Supervisor with 5-8 years of experience earn roughly $72,336, and those Customer Care Supervisor having 8 years or more experience are expected to earn about $74,829 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Care Supervisor | $69,210 |
| Intermediate Level Customer Care Supervisor | $69,585 |
| Senior Level Customer Care Supervisor | $70,835 |
| Specialist Level Customer Care Supervisor | $72,336 |
| Expert Level Customer Care Supervisor | $74,829 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 2% |
| Top Level | 0% |
| Experienced | 3% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Client Service: Client services are the processes and interactions organizations and members of their staff have with their clients.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
| Skill | Salary | Demand |
|---|---|---|
|
Troubleshooting
|
$76,020 |
5%
|
|
Client Service
|
$76,020 |
5%
|
|
Scheduling
|
$75,296 |
4%
|
|
Quality Control
|
$75,296 |
4%
|
|
Initiative
|
$74,572 |
3%
|
|
Commitment
|
$74,572 |
3%
|
