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Customer Service Escalation Manager Salary in Fallston, Maryland

Customer Service Escalation Manager Salary in Fallston, MD

How much does an Customer Service Escalation Manager make in Fallston, MD? The average Customer Service Escalation Manager salary in Fallston, MD is $103,100 as of May 28, 2024, but the range typically falls between $82,300 and $122,500. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Customer Service Escalation Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Escalation Manager Salary $63,363 Fallston,MD May 28, 2024
25th Percentile Customer Service Escalation Manager Salary $82,300 Fallston,MD May 28, 2024
50th Percentile Customer Service Escalation Manager Salary $103,100 Fallston,MD May 28, 2024
75th Percentile Customer Service Escalation Manager Salary $122,500 Fallston,MD May 28, 2024
90th Percentile Customer Service Escalation Manager Salary $140,163 Fallston,MD May 28, 2024
25% $82,300 10% $63,363 90% $140,163 75% $122,500 $103,100 50%(Median) Didn’t find job title? Click
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Customer Service Manager

Freedom Village Store (Sykesville, Maryland) - Sykesville, MD

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Manager, Sales and Customer Service

Macys - Hyattsville, MD

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Job Description

The Customer Service Escalation Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Customer Service Escalation Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Customer Service Escalation Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as a Customer Service Escalation Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Escalation Manager in Fallston, MD
  • Freedom Village Store (Sykesville, Maryland) - Sykesville, MD
    Our regional headquarters are located in beautiful Frederick Maryland where the region is currently comprised of 9 retail stores, 2 warehouse locations and...
    - Just Posted
  • Leidos - , MD
    Description. Are you a strategic leader. Thrive in a highly complex enterprise matrixed environment. Think “space” exploration is really cool. Understand t...
    - Just Posted
  • Macy's - Towson, MD
    Manager, Sales and Customer Service. Towson, MD. Full time Schedule. $53,500 - $89,400 Annually. based on job, location, and schedule. Are you ready to bri...
    - 3 Days Ago
  • Macys - Hyattsville, MD
    Are you ready to bring your amazing self to work. . At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This ...
    - Just Posted
  • Mr. Handyman - Frederick, MD
    For almost 20 years we at Mr. Handyman of N&W Central MD have consistently hired reliable, customer service-focused employees who are both knowledgeable an...
    - Just Posted

Career Path for this job

  1. Down a level:

    Customer Service Escalation Specialist

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Escalation Manager

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    At Risk Customer Support Supervisor

    3 + years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Customer Service Escalation Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
82300
122500
103100

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
87000
140700
112300
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Escalation Manager in Fallston, MD. The base salary for Customer Service Escalation Manager ranges from $82,300 to $122,500 with the average base salary of $103,100. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $87,000 to $140,700 with the average total cash compensation of $112,300.
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82300
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About Fallston, Maryland    Fallston is located in western Harford County at 39°31′55″N 76°26′17″W / 39.53194°N 76.43806°W / 39.53194; -76.43806 (39.532006, −76.438021). It is....More

Fallston, Maryland  area prices were up 1.5% from a year ago    View the Cost of Living in Fallston, Maryland

Customer Service Escalation Manager Salary in popular cities: Baltimore, Columbia, Germantown

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