As of March 01, 2025, the average annual salary for a Customer Service Trainer II - Call Center in Charlotte, NC is $58,390. According to Salary.com, salaries can range from a low of $42,724 to a high of $75,966, with most professionals earning between $50,190 and $67,590.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $67,590 | $5,633 | $1,300 | $32 |
| Average | $58,390 | $4,866 | $1,123 | $28 |
| 25th Percentile | $50,190 | $4,183 | $965 | $24 |
An entry-level Customer Service Trainer II - Call Center with under 1 year experience makes about $54,234. With less than 2 years of experience, a mid-level Customer Service Trainer II - Call Center makes around $55,348. After 2-4 years, the Customer Service Trainer II - Call Center pay rises to about $58,156. Those senior Customer Service Trainer II - Call Center with 5-8 years of experience earn roughly $60,588, and those Customer Service Trainer II - Call Center having 8 years or more experience are expected to earn about $60,892 on average.
| Levels | Salary |
|---|---|
| Entry Level Customer Service Trainer II - Call Center | $54,234 |
| Intermediate Level Customer Service Trainer II - Call Center | $55,348 |
| Senior Level Customer Service Trainer II - Call Center | $58,156 |
| Specialist Level Customer Service Trainer II - Call Center | $60,588 |
| Expert Level Customer Service Trainer II - Call Center | $60,892 |
| Entry Level | 7% |
| Mid Level | 5% |
| Senior Level | 0% |
| Top Level | 4% |
| Experienced | 4% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
Security Policy: A security policy is a document that states in writing how a company plans to protect its physical and information technology (IT) assets.
| Skill | Salary | Demand |
|---|---|---|
|
Medical Practice
|
$152,982 |
162%
|
|
Patient Care
|
$87,585 |
50%
|
|
KPI
|
$74,155 |
27%
|
|
Standard Operating Procedures
|
$71,820 |
23%
|
|
Appointment Scheduling
|
$65,397 |
12%
|
|
Effective Communication
|
$64,229 |
10%
|
