How much does an Inbound Call Center Supervisor III make in the United States? The average Inbound Call Center Supervisor III salary in the United States is $78,400 as of September 26, 2019, but the range typically falls between $64,900 and $92,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
The Inbound Call Center Supervisor III is responsible for the daily activity of contact center policies and procedures. Supervises contact center representatives who get contacted by customers or potential customers. Being an Inbound Call Center Supervisor III may assist with monitoring interactions or perform data collection and some analysis. Ensures quotas for service volume and timeliness are met. In addition, Inbound Call Center Supervisor III may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. The Inbound Call Center Supervisor III supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as an Inbound Call Center Supervisor III typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)
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Includes base and annual incentives