As of February 01, 2025, the average annual salary for a Contact Center Quality Assurance Auditor in Lancaster, CA is $58,668. Salary.com reports that pay typically ranges from $52,852 to $66,601, with most professionals earning between $47,556 and $73,824.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $60,109 | $5,009 | $1,156 | $29 |
| Average | $52,949 | $4,412 | $1,018 | $25 |
| 25th Percentile | $47,700 | $3,975 | $917 | $23 |
An entry-level Contact Center Quality Assurance Auditor with under 1 year experience makes about $56,244. With less than 2 years of experience, a mid-level Contact Center Quality Assurance Auditor makes around $56,416. After 2-4 years, the Contact Center Quality Assurance Auditor pay rises to about $58,722. Those senior Contact Center Quality Assurance Auditor with 5-8 years of experience earn roughly $62,008, and those Contact Center Quality Assurance Auditor having 8 years or more experience are expected to earn about $62,242 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Quality Assurance Auditor | $56,244 |
| Intermediate Level Contact Center Quality Assurance Auditor | $56,416 |
| Senior Level Contact Center Quality Assurance Auditor | $58,722 |
| Specialist Level Contact Center Quality Assurance Auditor | $62,008 |
| Expert Level Contact Center Quality Assurance Auditor | $62,242 |
| Entry Level | 6% |
| Mid Level | 7% |
| Senior Level | 11% |
| Top Level | 17% |
| Experienced | 18% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
| Skill | Salary | Demand |
|---|---|---|
|
Insight
|
$65,708 |
12%
|
|
Analysis
|
$61,015 |
4%
|
|
Coaching
|
$59,841 |
2%
|
|
Quality Assurance
|
$59,255 |
1%
|
|
Call Center
|
$58,668 |
0%
|
|
Call Center
|
$58,668 |
0%
|
