As of March 01, 2025, the average annual salary for a Contact Center Quality Assurance Auditor in Phoenix, AZ is $52,430. Salary.com reports that pay typically ranges from $47,236 to $59,524, with most professionals earning between $42,507 and $65,983.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $60,247 | $5,021 | $1,159 | $29 |
| Average | $53,067 | $4,422 | $1,021 | $26 |
| 25th Percentile | $47,810 | $3,984 | $919 | $23 |
An entry-level Contact Center Quality Assurance Auditor with under 1 year experience makes about $50,153. With less than 2 years of experience, a mid-level Contact Center Quality Assurance Auditor makes around $50,306. After 2-4 years, the Contact Center Quality Assurance Auditor pay rises to about $52,362. Those senior Contact Center Quality Assurance Auditor with 5-8 years of experience earn roughly $55,292, and those Contact Center Quality Assurance Auditor having 8 years or more experience are expected to earn about $55,501 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Quality Assurance Auditor | $50,153 |
| Intermediate Level Contact Center Quality Assurance Auditor | $50,306 |
| Senior Level Contact Center Quality Assurance Auditor | $52,362 |
| Specialist Level Contact Center Quality Assurance Auditor | $55,292 |
| Expert Level Contact Center Quality Assurance Auditor | $55,501 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 1% |
| Top Level | 4% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
| Skill | Salary | Demand |
|---|---|---|
|
Insight
|
$58,722 |
12%
|
|
Analysis
|
$54,528 |
4%
|
|
Coaching
|
$53,479 |
2%
|
|
Quality Assurance
|
$52,955 |
1%
|
|
Call Center
|
$52,430 |
0%
|
|
Call Center
|
$52,430 |
0%
|
