How much does a Contact Center Representative I - Outbound make in Iowa? The average Contact Center Representative I - Outbound salary in Iowa is $36,103 as of February 26, 2024, but the range typically falls between $30,697 and $41,039. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Representative I - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative I - Outbound Salary $25,774 IA February 26, 2024
25th Percentile Contact Center Representative I - Outbound Salary $30,697 IA February 26, 2024
50th Percentile Contact Center Representative I - Outbound Salary $36,103 IA February 26, 2024
75th Percentile Contact Center Representative I - Outbound Salary $41,039 IA February 26, 2024
90th Percentile Contact Center Representative I - Outbound Salary $45,534 IA February 26, 2024
25% $30,697 10% $25,774 90% $45,534 75% $41,039 $36,103 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative I - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Customer Contact: Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.

3.

Data Entry: Transcribing information into an electronic medium such as a computer or other electronic device.

Customer Service 21.48%
Customer Contact 1.51%
Data Entry 0.95%
Others 76.06%

Job Description for Contact Center Representative I - Outbound

Contact Center Representative I - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative I - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative I - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative I - Outbound in Iowa

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Location Avg. Salary Date Updated
Location Ackley, IA Avg. Salary $33,801 Date Updated February 26, 2024
Location Ackworth, IA Avg. Salary $36,273 Date Updated February 26, 2024
Location Adair, IA Avg. Salary $36,092 Date Updated February 26, 2024
Location Adel, IA Avg. Salary $36,183 Date Updated February 26, 2024
Location Afton, IA Avg. Salary $36,092 Date Updated February 26, 2024
Location Agency, IA Avg. Salary $35,924 Date Updated February 26, 2024
Location Ainsworth, IA Avg. Salary $35,756 Date Updated February 26, 2024
Location Akron, IA Avg. Salary $32,432 Date Updated February 26, 2024
Location Albert City, IA Avg. Salary $32,410 Date Updated February 26, 2024
Location Albia, IA Avg. Salary $36,092 Date Updated February 26, 2024

Career Path for Contact Center Representative I - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative I - Outbound, the upper level is Contact Center Representative II - Outbound and then progresses to Outbound Contact Center Supervisor.

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Contact Center Representative I - Outbound Salary in Iowa
Contact Center Representative I - Outbound Salary Graph, Regional Distribution and Summary