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Contact Center Representative II - Inbound Salary in Massachusetts

How much does a Contact Center Representative II - Inbound make in Massachusetts?

As of March 01, 2026, the average salary for a Contact Center Representative II - Inbound in Massachusetts is $44,004 per year, which breaks down to an hourly rate of $21.

However, a Contact Center Representative II - Inbound's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $51,922
  • Majority Range (25th-75th percentile): $40,584 to $48,149
  • Entry-Level (10th percentile): $37,470
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View as table View as graph 25% $40,584 10% $37,470 90% $51,922 75% $48,149 $44,004 50%(Median) Didn’t find job title? Click

Contact Center Representative II - Inbound Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $48,149 $4,012 $926 $23
Average $44,004 $3,667 $846 $21
25th Percentile $40,584 $3,382 $780 $20
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Key Factors That Influence Contact Center Representative II - Inbound Salaries

A Contact Center Representative II - Inbound's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Representative II - Inbound Salaries?

Experience is a primary driver of a Contact Center Representative II - Inbound's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Contact Center Representative I - Inbound (0-1 years): $39,584
  • Contact Center Representative II - Inbound (1-3 years): $44,004
  • Contact Center Representative III - Inbound (3-5 years): $53,742
  • Contact Center Representative IV - Inbound (5-7 years): $60,692
  • Inbound Contact Center Supervisor (7+ years): $67,336
Job Role Years of Experience Average Salary
Contact Center Representative I - Inbound0-1 years$39,584
Contact Center Representative II - Inbound1-3 years$44,004
Contact Center Representative III - Inbound3-5 years$53,742
Contact Center Representative IV - Inbound5-7 years$60,692
Inbound Contact Center Supervisor7+ years$67,336
$39,584 Contact C...
$44,004 Contact C...
$53,742 Contact C...
$60,692 Contact C...
$67,336 Inbound C...
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What Am I Worth?

Top Paying Cities for Contact Center Representative II - Inbounds

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $41,906
  • Amherst: $41,784
  • Barre: $42,282

Contact Center Representative II - Inbound Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Representative II - Inbound's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on March 01, 2026
$40,584
Average $44,004/year
$48,149
$3,382
Average $3,667/month
$4,012
$780
Average $846/week
$926
$20
Average $21/hour
$23
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $48,149 $4,012 $926 $23
Average $44,004 $3,667 $846 $21
25th Percentile $40,584 $3,382 $780 $20

Contact Center Representative II - Inbound Salary Growth & Career Path

Contact Center Representative II - Inbound
Contact Center Representative III - Inbound
Inbound Contact Center Supervisor

For a Contact Center Representative II - Inbound, the most direct path to higher earnings is advancing to the Contact Center Representative III - Inbound role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $53,742 - a projected growth of 22% over your current level.

Salaries of jobs related to Contact Center Representative II - Inbound

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Cost of Living In Massachusetts

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