Call Center Representative II - Inbound Salary in the United States
Call Center Representative II - Inbound Salary
How much does a Call Center Representative II - Inbound make in the United States? The average Call Center Representative II - Inbound salary in the United States is $40,600 as of March 26, 2024, but the range typically falls between $35,900 and $47,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Call Center Representative II - Inbound Salary | $31,621 | US | March 26, 2024 |
| 25th Percentile Call Center Representative II - Inbound Salary | $35,900 | US | March 26, 2024 |
| 50th Percentile Call Center Representative II - Inbound Salary | $40,600 | US | March 26, 2024 |
| 75th Percentile Call Center Representative II - Inbound Salary | $47,100 | US | March 26, 2024 |
| 90th Percentile Call Center Representative II - Inbound Salary | $53,018 | US | March 26, 2024 |
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Job Description
The Call Center Representative II - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Being a Call Center Representative II - Inbound typically requires a high school diploma or its equivalent. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative II - Inbound typically reports to a supervisor or manager. Being a Call Center Representative II - Inbound gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Call Center Representative II - Inbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
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Down a level:
Call Center Representative I - Inbound
0 - 1 years experience
High School Diploma or Technical Certificate -
This Job:
Call Center Representative II - Inbound
1 - 3 years experience
High School Diploma or Technical Certificate -
Up a level:
Call Center Representative III - Inbound
3 - 5 years experience
High School Diploma or Technical Certificate
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Similar Jobs
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Level of Education
- Call Center Representative II - Inbound Salaries with a High School Diploma or Technical Certificate
- Call Center Representative II - Inbound Salaries with an Associate's Degree
- Call Center Representative II - Inbound Salaries with a Bachelor's Degree
- Call Center Representative II - Inbound Salaries with a Master's Degree or MBA
- Call Center Representative II - Inbound Salaries with a JD, MD, PhD or Equivalent
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