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Call Center Representative II - Inbound Salary in the United States

How much does a Call Center Representative II - Inbound make in the United States?

As of January 01, 2026, the average salary for a Call Center Representative II - Inbound in the United States is $40,500 per year, which breaks down to an hourly rate of $19.

However, a Call Center Representative II - Inbound's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $47,760
  • Majority Range (25th-75th percentile): $37,300 to $44,300
  • Entry-Level (10th percentile): $34,387
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View as table View as graph 25% $37,300 10% $34,387 90% $47,760 75% $44,300 $40,500 50%(Median) Didn’t find job title? Click

Call Center Representative II - Inbound Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $44,300 $3,692 $852 $21
Average $40,500 $3,375 $779 $19
25th Percentile $37,300 $3,108 $717 $18
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Key Factors That Influence Call Center Representative II - Inbound Salaries

A Call Center Representative II - Inbound's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Call Center Representative II - Inbound Salaries?

Experience is a primary driver of a Call Center Representative II - Inbound's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Call Center Representative I - Inbound (0-1 years): $36,371
  • Call Center Representative II - Inbound (1-3 years): $40,429
  • Call Center Representative III - Inbound (3-5 years): $49,364
  • Call Center Representative IV - Inbound (5-7 years): $55,748
  • Inbound Call Center Supervisor (7+ years): $61,849
Job Role Years of Experience Average Salary
Call Center Representative I - Inbound0-1 years$36,371
Call Center Representative II - Inbound1-3 years$40,429
Call Center Representative III - Inbound3-5 years$49,364
Call Center Representative IV - Inbound5-7 years$55,748
Inbound Call Center Supervisor7+ years$61,849
$36,371 Call Cent...
$40,429 Call Cent...
$49,364 Call Cent...
$55,748 Call Cent...
$61,849 Inbound C...
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What Am I Worth?

Top Paying Cities for Call Center Representative II - Inbounds

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $51,000
  • San Francisco: $50,500
  • Oakland: $49,400

What Skills Can Increase a Call Center Representative II - Inbound's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 17.37% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Microsoft Office (Mentioned in 1.77% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
  • Telemarketing (Mentioned in 1.24% Job Postings): Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.
See More Skills
Skills Demand Percentage
Customer Service 17.37%
Microsoft Office 1.77%
Telemarketing 1.24%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Call Center Representative II - Inbound's salary.
  • Flexibility: Can increase your salary by up to 19%.
  • Leadership: Can increase your salary by up to 8%.
  • Goal Oriented: Can increase your salary by up to 8%.
Skill Salary Salary % Increase
Flexibility
$48,195
19%
Leadership
$43,740
8%
Goal Oriented
$43,740
8%
Consulting Services
$42,930
6%
Service Design
$42,525
5%
Coaching
$42,120
4%
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How Education impacts a Call Center Representative II - Inbound's Salary?

Your level of education can impact your salary potential. While many Call Center Representative II - Inbounds enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Call Center Representative II - Inbound with a High School Diploma or Technical Certificate is between $38,736 and $41,578).

Call Center Representative II - Inbound Salaries by Degree Level

Typical Education for Call Center Representative II - Inbound
Degree Level % of user with this level of education
No Diploma 2.0%
High School 41.4%
Associates 18.5%
Bachelors 33.3%
Masters 4.8%
Doctorate 0.0%
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Call Center Representative II - Inbound Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Center Representative II - Inbound's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on January 01, 2026

Call Center Representative II - Inbound Salary Growth & Career Path

For a Call Center Representative II - Inbound, the most direct path to higher earnings is advancing to the Call Center Representative III - Inbound role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $49,400 - a projected growth of 22% over your current level.

Salary Trends for Call Center Representative II - Inbound

Salaries for a Call Center Representative II - Inbound can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $39,353 in 2023 to around $37,945 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Call Center Representative II - Inbound salary trends, .

Average Annual Salary of Call Center Representative II - Inbound Over Time

2022
$???
2023
$39,353
2024
$38,354
2025
$37,945
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $39,353
2024 $38,354
2025 $37,945
2026
View More
2027
View More

Most common benefits for Call Center Representative II - Inbound

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Call Center Representative II - Inbound

Here are companies hiring for Call Center Representative II - Inbound and their salaries, click below for more details.

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Ready to take the next step in your career? Browse thousands of current Call Center Representative II - Inbound job openings on our job board. Use the search bar below to find your perfect match.

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FAQ about Call Center Representative II - Inbound

1. Is inbound sales stressful?

Inbound Sales Representatives often work in a dynamic and fast-paced environment, which can be both exhilarating and stressful. The stress level largely depends on the company's culture, the support provided, and individual resilience. With salaries ranging from $36,800 to $48,200, the financial rewards can help mitigate some of the stress associated with the role.

2. Do call centers make good money?

Call center representatives can earn a competitive salary. The minimum salary is $36,800, with a mid-range salary of $41,600, and a maximum salary of $48,200. While hourly pay may vary, these figures indicate that call center positions can provide a decent income, especially in states like California.

3. What is the highest paying sales rep?

The highest paying sales jobs in the US include positions like account executive and sales manager, with average salaries significantly above those of a Call Center Representative. For context, a Call Center Representative - Inbound earns between $36,800 and $48,200 annually, with a midpoint salary of $41,600.

4. What is the salary of inbound agent?

The salary for an inbound call center representative ranges from R 36,800 to R 48,200 annually, with a mid-range salary of R 41,600. This reflects the varying levels of experience and responsibilities within the role.

5. What is the best position in a call center?

The best position in a call center is often considered to be the Chief Customer Officer (CCO), who oversees the overall customer experience, including call center operations. For entry-level roles like Call Center Representative - Inbound, salaries range from $36,800 to $48,200, with a midpoint of $41,600, reflecting the importance of customer service in the organization.

6. How much does an inbound sales rep make?

An inbound sales representative typically earns between $36,800 and $48,200 annually, with a median salary of $41,600. While some cities like East Palo Alto and San Francisco offer higher salaries, the general range reflects the industry standard for this role.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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