How much does a Contact Center Representative II - Outbound make in Brookline, MA? The average Contact Center Representative II - Outbound salary in Brookline, MA is $51,151 as of September 01, 2024, but the range typically falls between $44,589 and $59,454. Salary ranges can vary widely depending on many important factors, including
education, certifications, additional skills,
the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
What skills does a Contact Center Representative II - Outbound need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.
3.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Mastering certain skills can make the compensation of a Contact Center Representative II - Outbound higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Time Management, you can get a 15% salary raise. If you are good at Scheduling, your salary will increase by 9%.If you are expert in Telemarketing, your salary will rise by 6%.
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Job Description for Contact Center Representative II - Outbound
Contact Center Representative II - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative II - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative II - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Outbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Outbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)...
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Job Openings for Contact Center Representative II - Outbound
in Brookline, MA
DFA is seeking a Customer Contact Representative to join our team in Mansfield. The Customer Contact Representative will ensure daily and periodic orders a...
Sharon & Crescent United Credit Union - Sharon, MA
Job Type. Full-time. Description. SCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide...
At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. They assist customers assess and identif...
Shift: Start Time: 1:30PM/Monday-Friday. Rate: $54,500 - $75,000/Based on Experience. $5,000 Retention Bonus (paid $2,500 at 90 days of service and $2,500 ...
- 2 Days Ago
Career Path for Contact Center Representative II - Outbound
A career path is a sequence of jobs that leads to your short- and long-term career goals.
Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative II - Outbound, the upper level is Contact Center Representative III - Outbound and then progresses to Outbound Contact Center Supervisor.
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
VASO CORP
Company Description
Fiscal Year Ended in 2021
What does a Contact Center Representative II - Outbound do?
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Contact Center Representative II - Outbound Pay Difference by Location
Contact Center Representative II - Outbound salary varies from city to city.
Compared with national average salary of Contact Center Representative II - Outbound, the highest Contact Center Representative II - Outbound salary is in San Francisco, CA, where the Contact Center Representative II - Outbound salary is 25.0% above.
The lowest Contact Center Representative II - Outbound salary is in Miami, FL, where the Contact Center Representative II - Outbound salary is 3.5% lower than national average salary.
According to the United States Census Bureau, Brookline has a total area of 6.8 sq mi (17.7 km2), all but 0.039 sq mi (0.1 km2) (0.44%) of which is land.
The northern part of Brookline, roughly north of the D-line tracks, is urban in character, as highly walkable and transit rich. The population density of this part of town is nearly 20,000 inhabitants per square mile (8,000/km2), on a par with the densest neighborhoods in nearby Cambridge, Somerville and Chelsea, Massachusetts (the densest cities in New England), and just below that of central Boston's residential districts (Back Bay, South E...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Similar Jobs to Contact Center Representative II - Outbound
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Browse Related Job Categories With Contact Center Representative II - Outbound
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Understand the total compensation opportunity for a Contact Center Representative II - Outbound, base salary plus other pay elements
Average Base Salary
Core compensation
 
 
 
44589
59454
51151
Average Total Cash Compensation
Includes base and annual incentives
 
 
 
55155
72235
62680
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative II - Outbound in Brookline, MA. The base salary for Contact Center Representative II - Outbound ranges from $44,589 to $59,454 with the average base salary of $51,151. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $55,155 to $72,235 with the average total cash compensation of $62,680.
About Brookline, Massachusetts According to the United States Census Bureau, Brookline has a total area of 6.8 sq mi (17.7 km2), all but 0.039 sq mi (0.1 km2) (0.44%) of which is la....More