Contact Center Representative II - Outbound Salary in Martinsville, Virginia

Contact Center Representative II - Outbound Salary in Martinsville, VA

How much does a Contact Center Representative II - Outbound make in Martinsville, VA? The average Contact Center Representative II - Outbound salary in Martinsville, VA is $42,299 as of September 01, 2024, but the range typically falls between $36,873 and $49,165. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Contact Center Representative II - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative II - Outbound Salary $31,932 Martinsville,VA September 01, 2024
25th Percentile Contact Center Representative II - Outbound Salary $36,873 Martinsville,VA September 01, 2024
50th Percentile Contact Center Representative II - Outbound Salary $42,299 Martinsville,VA September 01, 2024
75th Percentile Contact Center Representative II - Outbound Salary $49,165 Martinsville,VA September 01, 2024
90th Percentile Contact Center Representative II - Outbound Salary $55,415 Martinsville,VA September 01, 2024
25% $36,873 10% $31,932 90% $55,415 75% $49,165 $42,299 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative II - Outbound Job Openings in Martinsville, Virginia

Contact Center Member Service Representative

Blueeaglecreditunion - Roanoke, VA

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Outbound - Patient Contact Center Rep

PrideStaff - Fairfax, VA

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Contact Center Representative

BayPort Credit Union - Newport News, VA

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Contact Center Representative

Langley - Newport News, VA

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What skills does a Contact Center Representative II - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

See More Skills
Customer Service 18.78%
Business Process Outsourcing 1.4%
Promotion 1%
Others 78.82%
What skills can make your compensation higher?
Mastering certain skills can make the compensation of a Contact Center Representative II - Outbound higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Time Management, you can get a 15% salary raise. If you are good at Scheduling, your salary will increase by 9%. If you are expert in Telemarketing, your salary will rise by 6%.
Skill Salary Demand
Time Management
 $48,644
15%
Scheduling
 $46,106
9%
Telemarketing
 $44,837
6%
Products and Services
 $42,299
0%
Products and Services
 $42,299
0%
Products and Services
 $42,299
0%
Get Latest Data
Last Updated on September 01, 2024

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Job Description for Contact Center Representative II - Outbound

Contact Center Representative II - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative II - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative II - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II - Outbound works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II - Outbound typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Contact Center Representative II - Outbound information for you to search for. Click on search button below to see Contact Center Representative II - Outbound job openings or enter a new job title here.

Job Openings for Contact Center Representative II - Outbound in Martinsville, VA
  • Blueeaglecreditunion - Roanoke, VA
    Contact Center Member Service Representative Summary Title:Contact Center Member Service RepresentativeID:1-2022Location:2121 Electric Rd, Roanoke, VA 2401...
    - 1 Day Ago
  • PrideStaff - Fairfax, VA
    Patient Enrollment Representative (Remote - in Fairfax County). $18-20, M-F, 1030am-630pm. This is a metric driven position that requires making 100 calls ...
    - 3 Days Ago
  • BayPort Credit Union - Newport News, VA
    The primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and...
    - 3 Days Ago
  • Langley - Newport News, VA
    Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're de...
    - 1 Day Ago
  • Virginia Credit Union - Midlothian, VA
    Job Description. PRIMARY FUNCTION. In a contact center environment, make outbound calls to proactively contact existing members and potential members to in...
    - 3 Days Ago

Career Path for Contact Center Representative II - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative II - Outbound, the upper level is Contact Center Representative III - Outbound and then progresses to Outbound Contact Center Supervisor.

Contact Center Representative II - Outbound
Contact Center Representative III - Outbound
Outbound Contact Center Supervisor
Those that have already made the climb...
Peter Castle, Chief Operating Officer
VASO CORP
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Contact Center Representative II - Outbound Pay Difference by Location

Contact Center Representative II - Outbound salary varies from city to city. Compared with national average salary of Contact Center Representative II - Outbound, the highest Contact Center Representative II - Outbound salary is in San Francisco, CA, where the Contact Center Representative II - Outbound salary is 25.0% above. The lowest Contact Center Representative II - Outbound salary is in Miami, FL, where the Contact Center Representative II - Outbound salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

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Understand the total compensation opportunity for a Contact Center Representative II - Outbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
36873
49165
42299

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45610
59734
51832
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative II - Outbound in Martinsville, VA. The base salary for Contact Center Representative II - Outbound ranges from $36,873 to $49,165 with the average base salary of $42,299. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,610 to $59,734 with the average total cash compensation of $51,832.
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How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

36873
49165

 

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About Martinsville, Virginia    Martinsville is an independent city near the southern border of the Commonwealth of Virginia. As of the 2010 census, the population was 13,821. It is ....More

Martinsville, Virginia  area prices were up 1.2% from a year ago    View the Cost of Living in Martinsville, Virginia

Contact Center Representative II - Outbound Salary in popular cities: Virginia Beach, Norfolk, Chesapeake

Skills associated with Contact Center Representative II - Outbound: Outbound Sales Calls, Order Processing, Ticketing/Tracking, Service Operations ...More

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