How much does a Contact Center Representative III - Inbound make hourly in the United States? The average hourly wage for a Contact Center Representative III - Inbound in the United States is $24 as of April 24, 2024, but the range typically falls between $21 and $27. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative III - Inbound Salaries by Percentile
Percentile Hourly Pay Rate Location Last Updated
10th Percentile Contact Center Representative III - Inbound Salary $19 US April 24, 2024
25th Percentile Contact Center Representative III - Inbound Salary $21 US April 24, 2024
50th Percentile Contact Center Representative III - Inbound Salary $24 US April 24, 2024
75th Percentile Contact Center Representative III - Inbound Salary $27 US April 24, 2024
90th Percentile Contact Center Representative III - Inbound Salary $30 US April 24, 2024
25% $21 10% $19 90% $30 75% $27 $24 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Representative III - Inbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Consulting Services: Consulting Services means the provision of expertise or strategic advice that is presented for consideration and decision-making.

3.

Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

Customer Service 18.5%
Consulting Services 1.65%
Billing 1.07%
Others 78.78%

Job Description for Contact Center Representative III - Inbound

Contact Center Representative III - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative III - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative III - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III - Inbound works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III - Inbound typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative III - Inbound
  • Job Details Description: Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Complete...
    - 2 Days Ago
  • Apply for Job. Job ID. 359595. Location. Twin Cities. Job Family. LR-Clerical. Full/Part Time. Full-Time. Regular/Temporary. Regular. Job Code. 1815. Emplo...
    - 1 Day Ago
  • Apply for Job. Job ID. 359595. Location. Twin Cities. Job Family. LR-Clerical. Full/Part Time. Full-Time. Regular/Temporary. Regular. Job Code. 1815. Emplo...
    - 1 Day Ago
  • Title: Inbound Call Center Representative. Pay rate: $15/hr on w2. Location: 100% Remote. Job Description. This position requires individuals to perform th...
    - 4 Days Ago
  • Title: Inbound Call Center Representative. Pay rate: $15/hr on w2. Location: 100% Remote. Job Description. This position requires individuals to perform th...
    - 4 Days Ago

Career Path for Contact Center Representative III - Inbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative III - Inbound, the upper level is Contact Center Representative IV - Inbound and then progresses to Inbound Contact Center Supervisor.

Those that have already made the climb...
Mary Lou Burke Afonso, Chief Operating Officer, North America Center Operations
Bright Horizons Family Solutions Inc. provides early education and childcare, back-up care, educational advisory, and other workplace solutions services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory and Other Service... More
Fiscal Year Ended in 2022
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Contact Center Representative III - Inbound salary varies from city to city. Compared with national average salary of Contact Center Representative III - Inbound, the highest Contact Center Representative III - Inbound salary is in San Francisco, CA, where the Contact Center Representative III - Inbound salary is 25.0% above. The lowest Contact Center Representative III - Inbound salary is in Miami, FL, where the Contact Center Representative III - Inbound salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Representative III - Inbound, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
21
27
24

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
22
30
26
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Representative III - Inbound in the United States. The average hourly rate for Contact Center Representative III - Inbound ranges from $21 to $27 with the average hourly pay of $24. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $22 to $30 with the average total hourly cash compensation of $26.
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21
27

 

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Skills associated with Contact Center Representative III - Inbound: Inquiry Research/Response, Order Processing, Inbound Sales Calls, Inbound Call Tracking Software ...More

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Contact Center Representative III - Inbound Salary in United States
Contact Center Representative III - Inbound Salary Graph, Regional Distribution and Summary