How much does a Contact Center Representative IV - Inbound make hourly in the United States? The average hourly wage for a Contact Center Representative IV - Inbound in the United States is $28 as of October 01, 2024, but the range typically falls between $24 and $33. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Hourly Wage for Contact Center Representative IV - Inbound Salary in the United States
Hourly Wage for Contact Center Representative IV - Inbound Salary
Contact Center Representative IV - Inbound Salaries by Percentile
| Percentile | Hourly Pay Rate | Location | Last Updated |
| 10th Percentile Contact Center Representative IV - Inbound Salary | $21 | US | October 01, 2024 |
| 25th Percentile Contact Center Representative IV - Inbound Salary | $24 | US | October 01, 2024 |
| 50th Percentile Contact Center Representative IV - Inbound Salary | $28 | US | October 01, 2024 |
| 75th Percentile Contact Center Representative IV - Inbound Salary | $33 | US | October 01, 2024 |
| 90th Percentile Contact Center Representative IV - Inbound Salary | $37 | US | October 01, 2024 |
Change Search Criteria
- View Average Salary for United States
-
Select State
-
Select City
-
Choose Similar Job
-
Pick Related Category
- View Cost of Living in Major Cities
What skills does a Contact Center Representative IV - Inbound need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
Consulting Services: Consulting Services means the provision of expertise or strategic advice that is presented for consideration and decision-making.
3.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
What skills can make your compensation higher?
Mastering certain skills can make the compensation of a Contact Center Representative IV - Inbound higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Business Process Outsourcing, you can get a 33% salary raise. If you are good at BPO, your salary will increase by 33%. If you are expert in Consulting Services, your salary will rise by 33%.
| Skill | Salary | Demand |
|---|---|---|
|
Business Process Outsourcing
|
$38 |
33%
|
|
BPO
|
$38 |
33%
|
|
Consulting Services
|
$38 |
33%
|
|
Planning
|
$35 |
25%
|
|
Flexibility
|
$35 |
24%
|
|
Support Services
|
$34 |
21%
|
For Employees
For Employers
What Should I Pay?
Facing Salary Structure Challenges? Let Our Expert Guide You
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy.
If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.
Choose a prefer time
Choose Your Preferred Time
All times are listed as US Eastern time (Boston/New York)
-
9:00 AM-9:30 AM
-
9:30 AM-10:00 AM
-
10:00 AM-10:30 AM
-
10:30 AM-11:00 AM
-
11:00 AM-11:30 AM
-
11:30 AM-12:00 PM
-
12:00 PM-12:30 PM
-
12:30 PM-1:00 PM
-
1:00 PM-1:30 PM
-
1:30 PM-2:00 PM
-
2:00 PM-2:30 PM
-
2:30 PM-3:00 PM
-
3:00 PM-3:30 PM
-
3:30 PM-4:00 PM
-
4:00 PM-4:30 PM
-
4:30 PM-5:00 PM
-
5:00 PM-5:30 PM
-
5:30 PM-6:00 PM
-
6:00 PM-6:30 PM
-
6:30 PM-7:00 PM
-
7:00 PM-7:30 PM
-
7:30 PM-8:00 PM
Job Description for Contact Center Representative IV - Inbound
Contact Center Representative IV - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative IV - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative IV - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative IV - Inbound independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Contact Center Representative IV - Inbound typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Contact Center Representative IV - Inbound.
Search Job Openings
Salary.com job board provides millions of Contact Center Representative IV - Inbound information for you to search for. Click on search button below to see Contact Center Representative IV - Inbound job openings or enter a new job title here.
-
Northeast Georgia Health System, Inc - , GAJob Category. Revenue Cycle. Work Shift/Schedule. 8 Hr Morning - Afternoon. Northeast Georgia Health System is rooted in a foundation of improving the heal...- 6 Days Ago
Career Path for Contact Center Representative IV - Inbound
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative IV - Inbound, the upper level is Inbound Contact Center Supervisor and then progresses to Inbound Contact Center Senior Supervisor.
Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
What does a Contact Center Representative IV - Inbound do?
Be the first to add Contact Center Representative IV - Inbound responsibilities.
Not the job you're looking for? Search more salaries here:
See if your skills match up? Check skills for Contact Center Representative IV - Inbound
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
Contact Center Representative IV - Inbound Pay Difference by Location
Contact Center Representative IV - Inbound salary varies from city to city. Compared with national average salary of Contact Center Representative IV - Inbound, the highest Contact Center Representative IV - Inbound salary is in San Francisco, CA, where the Contact Center Representative IV - Inbound salary is 25.0% above. The lowest Contact Center Representative IV - Inbound salary is in Miami, FL, where the Contact Center Representative IV - Inbound salary is 3.5% lower than national average salary.
| City, State | Compared to national average |
|---|---|
| City, State San Francisco, CA |
Compared to national average
|
| City, State Washington, DC |
Compared to national average
|
| City, State Miami, FL |
Compared to national average
|
| City, State Chicago, IL |
Compared to national average
|
| City, State Boston, MA |
Compared to national average
|
| City, State New York, NY |
Compared to national average
|
| City, State Dallas, TX |
Compared to national average
|
Similar Jobs to Contact Center Representative IV - Inbound
Loading results...
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Level of Education for Contact Center Representative IV - Inbound
Jobs with different levels of education may pay very differently. Check the Contact Center Representative IV - Inbound salary of your education level.
- Contact Center Representative IV - Inbound Salaries with a High School Diploma or Technical Certificate
- Contact Center Representative IV - Inbound Salaries with an Associate's Degree
- Contact Center Representative IV - Inbound Salaries with a Bachelor's Degree
- Contact Center Representative IV - Inbound Salaries with a Master's Degree or MBA
- Contact Center Representative IV - Inbound Salaries with a JD, MD, PhD or Equivalent
Contact Center Representative IV - Inbound Salary by State
Geographic variations impact Contact Center Representative IV - Inbound salary levels, due to various factors, such as cost of living, industries, market demand and company budgets. Click below to see pay differences between states.
Browse All Marketing Jobs by Salary Level
Browse Related Job Categories With Contact Center Representative IV - Inbound
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Representative IV - Inbound salary varies from category to category. Click below to see Contact Center Representative IV - Inbound salary in different categories.
Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total hourly compensation opportunity for a Contact Center Representative IV - Inbound, hourly wage plus other pay elements
Average Hourly Wage
Core compensation
24
33
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Representative IV - Inbound in the United States. The average hourly rate for Contact Center Representative IV - Inbound ranges from $24 to $33 with the average hourly pay of $28. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $25 to $39 with the average total hourly cash compensation of $30.
Similar Job Titles:
View the Cost of Living in Major Cities
Skills associated with Contact Center Representative IV - Inbound: Customer Service Help Desk Software, Service Operations, Service Desk Management, Service Level Management ...More
Recently searched related titles: Nuclear Auxiliary Operator, Commercial Insurance Broker, Commercial Escrow Officer
Jobs with a similar salary range to Contact Center Representative IV - Inbound : Management Representative
Salary estimation for Contact Center Representative IV - Inbound at companies like : Minneapolis Radiation Oncology, Tuffy Cadillac, Registered Nursing
