How much does a Contact Center Representative IV - Outbound make in California? The average Contact Center Representative IV - Outbound salary in California is $68,778 as of February 26, 2024, but the range typically falls between $57,687 and $71,981. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Representative IV - Outbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative IV - Outbound Salary $47,589 CA February 26, 2024
25th Percentile Contact Center Representative IV - Outbound Salary $57,687 CA February 26, 2024
50th Percentile Contact Center Representative IV - Outbound Salary $68,778 CA February 26, 2024
75th Percentile Contact Center Representative IV - Outbound Salary $71,981 CA February 26, 2024
90th Percentile Contact Center Representative IV - Outbound Salary $74,897 CA February 26, 2024
25% $57,687 10% $47,589 90% $74,897 75% $71,981 $68,778 50%(Median) Didn’t find job title? Click
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Check out Contact Center Representative IV - Outbound jobs in California

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Sky Federal Credit Union - Bozeman, MT

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What skills does a Contact Center Representative IV - Outbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Business Process Outsourcing: Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 37.64%
Business Process Outsourcing 2.81%
Promotion 2.01%
Others 57.54%

Job Description for Contact Center Representative IV - Outbound

Contact Center Representative IV - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative IV - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative IV - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative IV - Outbound independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Contact Center Representative IV - Outbound typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Representative IV - Outbound in California

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Location Avg. Salary Date Updated
Location Coachella, CA Avg. Salary $66,195 Date Updated February 26, 2024
Location Acampo, CA Avg. Salary $66,490 Date Updated February 26, 2024
Location Acton, CA Avg. Salary $69,596 Date Updated February 26, 2024
Location Adelanto, CA Avg. Salary $66,120 Date Updated February 26, 2024
Location Adin, CA Avg. Salary $63,267 Date Updated February 26, 2024
Location Agoura Hills, CA Avg. Salary $68,397 Date Updated February 26, 2024
Location Aguanga, CA Avg. Salary $66,334 Date Updated February 26, 2024
Location Ahwahnee, CA Avg. Salary $62,106 Date Updated February 26, 2024
Location Alameda, CA Avg. Salary $76,074 Date Updated February 26, 2024
Location Alamo, CA Avg. Salary $75,899 Date Updated February 26, 2024

Career Path for Contact Center Representative IV - Outbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative IV - Outbound, the upper level is Outbound Contact Center Supervisor and then progresses to Outbound Contact Center Senior Supervisor.

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Contact Center Representative IV - Outbound Salary in California
Contact Center Representative IV - Outbound Salary Graph, Regional Distribution and Summary