As of April 01, 2025, the average annual salary for a Contact Center Scheduler I in Dundalk, MD is $54,414. Salary.com reports that pay typically ranges from $49,349 to $59,119, with most professionals earning between $44,738 and $63,403.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $59,119 | $4,927 | $1,137 | $28 |
| Average | $54,414 | $4,535 | $1,046 | $26 |
| 25th Percentile | $49,349 | $4,112 | $949 | $24 |
An entry-level Contact Center Scheduler I with under 1 year experience makes about $53,129. With less than 2 years of experience, a mid-level Contact Center Scheduler I makes around $54,765. After 2-4 years, the Contact Center Scheduler I pay rises to about $57,644. Those senior Contact Center Scheduler I with 5-8 years of experience earn roughly $58,066, and those Contact Center Scheduler I having 8 years or more experience are expected to earn about $58,276 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Scheduler I | $53,129 |
| Intermediate Level Contact Center Scheduler I | $54,765 |
| Senior Level Contact Center Scheduler I | $57,644 |
| Specialist Level Contact Center Scheduler I | $58,066 |
| Expert Level Contact Center Scheduler I | $58,276 |
| Entry Level | 1% |
| Mid Level | 4% |
| Senior Level | 9% |
| Top Level | 10% |
| Experienced | 10% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
Appointment Scheduling: Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings.
Health Care: Health care or healthcare is the improvement of health via the prevention, diagnosis, treatment, amelioration, or cure of disease, illness, injury, and other physical and mental impairments in people.
| Skill | Salary | Demand |
|---|---|---|
|
Service Excellence
|
$155,625 |
186%
|
|
Analysis
|
$71,827 |
32%
|
|
EHR
|
$64,753 |
19%
|
|
Patient Registration
|
$64,209 |
18%
|
|
Coordination
|
$63,665 |
17%
|
|
Negotiating
|
$62,032 |
14%
|
