As of February 01, 2025, the average annual salary for a Contact Center Scheduler II in Memphis, TN is $61,204. According to Salary.com, salaries can range from a low of $44,605 to a high of $79,471, with most professionals earning between $52,515 and $70,766.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $75,524 | $6,294 | $1,452 | $36 |
| Average | $65,319 | $5,443 | $1,256 | $31 |
| 25th Percentile | $56,046 | $4,671 | $1,078 | $27 |
An entry-level Contact Center Scheduler II with under 1 year experience makes about $55,696. With less than 2 years of experience, a mid-level Contact Center Scheduler II makes around $56,338. After 2-4 years, the Contact Center Scheduler II pay rises to about $61,560. Those senior Contact Center Scheduler II with 5-8 years of experience earn roughly $67,913, and those Contact Center Scheduler II having 8 years or more experience are expected to earn about $68,336 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Scheduler II | $55,696 |
| Intermediate Level Contact Center Scheduler II | $56,338 |
| Senior Level Contact Center Scheduler II | $61,560 |
| Specialist Level Contact Center Scheduler II | $67,913 |
| Expert Level Contact Center Scheduler II | $68,336 |
| Entry Level | 15% |
| Mid Level | 14% |
| Senior Level | 6% |
| Top Level | 4% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Triage: Triage (/ˈtriːɑːʒ, triˈɑːʒ/) is the process of determining the priority of patients' treatments based on the severity of their condition. This rations patient treatment efficiently when resources are insufficient for all to be treated immediately; influencing the order and priority of emergency treatment, emergency transport, or transport destination for the patient. This article covers the various types of triage systems as it occurs in medical emergencies, including the prehospital setting, disasters, and emergency department treatment, along with their limitations and ethical considerations.
| Skill | Salary | Demand |
|---|---|---|
|
Financial Services
|
$84,462 |
38%
|
|
Coordination
|
$68,549 |
12%
|
|
Service Excellence
|
$67,325 |
10%
|
|
Leadership
|
$66,713 |
9%
|
|
Analysis
|
$66,713 |
9%
|
|
Critical Thinking
|
$65,489 |
7%
|
