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Customer Retention Representative II Salary in the United States

How much does a Customer Retention Representative II make in the United States?

As of April 01, 2026, the average salary for a Customer Retention Representative II in the United States is $41,762 per year, which breaks down to an hourly rate of $20.

However, a Customer Retention Representative II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $48,382
  • Majority Range (25th-75th percentile): $36,471 to $45,227
  • Entry-Level (10th percentile): $31,654
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View as table View as graph 25% $36,471 10% $31,654 90% $48,382 75% $45,227 $41,762 50%(Median) Didn’t find job title? Click

Customer Retention Representative II Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $45,227 $3,769 $870 $22
Average $41,762 $3,480 $803 $20
25th Percentile $36,471 $3,039 $701 $18
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Key Factors That Influence Customer Retention Representative II Salaries

A Customer Retention Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention Representative Salaries?

Experience is a primary driver of a Customer Retention Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Retention Representative I (0-1 years): $36,923
  • Customer Retention Representative II (1-3 years): $41,762
  • Customer Retention Representative III (3-5 years): $48,430
  • Customer Retention Supervisor (5+ years): $64,525
  • Customer Retention Manager (5+ years): $92,204
Job Role Years of Experience Average Salary
Customer Retention Representative I0-1 years$36,923
Customer Retention Representative II1-3 years$41,762
Customer Retention Representative III3-5 years$48,430
Customer Retention Supervisor5+ years$64,525
Customer Retention Manager5+ years$92,204
$36,923 Customer ...
$41,762 Customer ...
$48,430 Customer ...
$64,525 Customer ...
$92,204 Customer ...
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What Am I Worth?

How Do Customer Retention Representative II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Representative IIs. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $46,239.
  • California: $46,063.
  • Massachusetts: $45,450.

Top Paying Cities for Customer Retention Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $52,674
  • San Francisco: $52,157
  • Oakland: $51,000

What Skills Can Increase a Customer Retention Representative II's Salary?

Demanded Skills for the Role:

  • Team Management (Mentioned in 16.18% Job Postings): The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
  • Customer Care (Mentioned in 1.48% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
  • Sales Process (Mentioned in 0.55% Job Postings): Designing and implementing repeatable steps that a salesperson takes to move a prospect from an early-stage lead to a closed customer.
See More Skills
Skills Demand Percentage
Team Management 16.18%
Customer Care 1.48%
Sales Process 0.55%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Retention Representative II's salary.
  • Understanding Customer Needs: Can increase your salary by up to 57%.
  • Prospecting: Can increase your salary by up to 29%.
  • Risk Management: Can increase your salary by up to 28%.
Skill Salary Salary % Increase
Understanding Customer Needs
 $65,566
57%
Prospecting
 $53,873
29%
Risk Management
 $53,455
28%
Analysis
 $50,532
21%
Innovation
 $49,697
19%
Collaboration
 $48,026
15%
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Customer Retention Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on April 01, 2026
$36,471
Average $41,762/year
$45,227
$3,039
Average $3,480/month
$3,769
$701
Average $803/week
$870
$18
Average $20/hour
$22
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $45,227 $3,769 $870 $22
Average $41,762 $3,480 $803 $20
25th Percentile $36,471 $3,039 $701 $18

Customer Retention Representative II Salary Growth & Career Path

Customer Retention Representative II
Customer Retention Representative III
Customer Retention Manager

For a Customer Retention Representative II, the most direct path to higher earnings is advancing to the Customer Retention Representative III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $48,430 - a projected growth of 16% over your current level.

Salaries of jobs related to Customer Retention Representative II

Salary Trends for Customer Retention Representative II

Salaries for a Customer Retention Representative II can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $44,327 in 2023 to around $43,157 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Retention Representative II salary trends, .

Average Annual Salary of Customer Retention Representative II Over Time

2022
$???
2023
$44,327
2024
$43,414
2025
$43,157
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $44,327
2024 $43,414
2025 $43,157
2026
View More
2027
View More

Most common benefits for Customer Retention Representative II

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Retention Representative II

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FAQ about Customer Retention Representative II

1. Where can a Customer Retention Representative II earn the most?

A Customer Retention Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Retention Representative II earns the most in San Jose, CA, where the annual salary of a Customer Retention Representative II is $52,674.

2. What is the highest pay for Customer Retention Representative II?

The highest pay for Customer Retention Representative II is $48,382.

3. What is the lowest pay for Customer Retention Representative II?

The lowest pay for Customer Retention Representative II is $31,654.

4. What are the responsibilities of Customer Retention Representative II?

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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