Contact Center Director Salary in District of Columbia

How much does a Contact Center Director make in District of Columbia? The average Contact Center Director salary in District of Columbia is $160,040 as of January 20, 2020, but the range typically falls between $137,618 and $191,636. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $137,618 10% $117,205 90% $220,404 75% $191,636 $160,040 50%(Median)
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Job Description

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $159,234 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $159,234 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $159,234 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $159,234 Date Updated January 20, 2020
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