As of March 01, 2025, the average annual salary for an Inbound Contact Center Manager in Downey, CA is $106,364. Salary.com reports that pay typically ranges from $91,829 to $124,078, with most professionals earning between $78,595 and $140,205.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $111,983 | $9,332 | $2,154 | $54 |
| Average | $95,997 | $8,000 | $1,846 | $46 |
| 25th Percentile | $82,878 | $6,907 | $1,594 | $40 |
An entry-level Inbound Contact Center Manager with under 1 year experience makes about $99,661. With less than 2 years of experience, a mid-level Inbound Contact Center Manager makes around $100,303. After 2-4 years, the Inbound Contact Center Manager pay rises to about $101,802. Those senior Inbound Contact Center Manager with 5-8 years of experience earn roughly $103,515, and those Inbound Contact Center Manager having 8 years or more experience are expected to earn about $106,842 on average.
| Levels | Salary |
|---|---|
| Entry Level Inbound Contact Center Manager | $99,661 |
| Intermediate Level Inbound Contact Center Manager | $100,303 |
| Senior Level Inbound Contact Center Manager | $101,802 |
| Specialist Level Inbound Contact Center Manager | $103,515 |
| Expert Level Inbound Contact Center Manager | $106,842 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 6% |
| Top Level | 8% |
| Experienced | 11% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
Fiscal Management: Fiscal management is the process of keeping an organization running efficiently within its allotted budget.
Purchasing: Purchasing refers to a business or organization attempting to acquire goods or services to accomplish its goals. Although there are several organizations that attempt to set standards in the purchasing process, processes can vary greatly between organizations. Typically the word “purchasing” is not used interchangeably with the word “procurement”, since procurement typically includes expediting, supplier quality, and transportation and logistics (T&L) in addition to purchasing.
| Skill | Salary | Demand |
|---|---|---|
|
Succession Planning
|
$126,574 |
19%
|
|
Process Management
|
$123,383 |
16%
|
|
Fiscal Management
|
$121,255 |
14%
|
|
Kaizen
|
$118,064 |
11%
|
|
Procurement
|
$118,064 |
11%
|
|
Team Operations
|
$117,001 |
10%
|
