How much does an Outbound Contact Center Manager make in Colorado? The average Outbound Contact Center Manager salary in Colorado is $101,370 as of April 24, 2024, but the range typically falls between $88,571 and $112,965. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Outbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Manager Salary $76,919 CO April 24, 2024
25th Percentile Outbound Contact Center Manager Salary $88,571 CO April 24, 2024
50th Percentile Outbound Contact Center Manager Salary $101,370 CO April 24, 2024
75th Percentile Outbound Contact Center Manager Salary $112,965 CO April 24, 2024
90th Percentile Outbound Contact Center Manager Salary $123,521 CO April 24, 2024
25% $88,571 10% $76,919 90% $123,521 75% $112,965 $101,370 50%(Median) Didn’t find job title? Click
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What skills does an Outbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 13.86%
Inside Sales 0.84%
Life Insurance 0.59%
Others 84.71%

Job Description for Outbound Contact Center Manager

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Manager in Colorado
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Select a city to view specific salary and bonus information for Outbound Contact Center Manager

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Location Avg. Salary Date Updated
Location Jefferson, CO Avg. Salary $101,171 Date Updated April 24, 2024
Location Agate, CO Avg. Salary $99,084 Date Updated April 24, 2024
Location Aguilar, CO Avg. Salary $95,208 Date Updated April 24, 2024
Location Akron, CO Avg. Salary $96,301 Date Updated April 24, 2024
Location Alamosa, CO Avg. Salary $95,208 Date Updated April 24, 2024
Location Allenspark, CO Avg. Salary $103,854 Date Updated April 24, 2024
Location Alma, CO Avg. Salary $101,469 Date Updated April 24, 2024
Location Almont, CO Avg. Salary $101,966 Date Updated April 24, 2024
Location Amherst, CO Avg. Salary $94,413 Date Updated April 24, 2024
Location Anton, CO Avg. Salary $100,177 Date Updated April 24, 2024
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Outbound Contact Center Manager Salary in Colorado
Outbound Contact Center Manager Salary Graph, Regional Distribution and Summary