How much does an Outbound Contact Center Manager make in New Mexico? The average Outbound Contact Center Manager salary in New Mexico is $91,386 as of March 26, 2024, but the range typically falls between $79,850 and $101,839. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Outbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Manager Salary $69,347 NM March 26, 2024
25th Percentile Outbound Contact Center Manager Salary $79,850 NM March 26, 2024
50th Percentile Outbound Contact Center Manager Salary $91,386 NM March 26, 2024
75th Percentile Outbound Contact Center Manager Salary $101,839 NM March 26, 2024
90th Percentile Outbound Contact Center Manager Salary $111,356 NM March 26, 2024
25% $79,850 10% $69,347 90% $111,356 75% $101,839 $91,386 50%(Median) Didn’t find job title? Click
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What skills does an Outbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 13.86%
Inside Sales 0.84%
Life Insurance 0.59%
Others 84.71%

Job Description for Outbound Contact Center Manager

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Manager in New Mexico

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Location Avg. Salary Date Updated
Location Sunland Park, NM Avg. Salary $86,331 Date Updated March 26, 2024
Location Abiquiu, NM Avg. Salary $92,179 Date Updated March 26, 2024
Location Alamogordo, NM Avg. Salary $88,412 Date Updated March 26, 2024
Location Albuquerque, NM Avg. Salary $93,170 Date Updated March 26, 2024
Location Alcalde, NM Avg. Salary $92,179 Date Updated March 26, 2024
Location Algodones, NM Avg. Salary $91,980 Date Updated March 26, 2024
Location Alto, NM Avg. Salary $86,925 Date Updated March 26, 2024
Location Amalia, NM Avg. Salary $92,179 Date Updated March 26, 2024
Location Amistad, NM Avg. Salary $89,304 Date Updated March 26, 2024
Location Angel Fire, NM Avg. Salary $92,179 Date Updated March 26, 2024
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Outbound Contact Center Manager Salary in New Mexico
Outbound Contact Center Manager Salary Graph, Regional Distribution and Summary