Technical Customer Support Representative II Salary in Buckeye,WV (October, 2024)

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$54,992	$4,583	$1,058	$26
Average	$48,627	$4,052	$935	$23
25th Percentile	$43,199	$3,600	$831	$21

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$54,992	$4,583	$1,058	$26
Average	$48,627	$4,052	$935	$23
25th Percentile	$43,199	$3,600	$831	$21

Levels	Salary
Entry Level Technical Customer Support Representative II	$43,003
Intermediate Level Technical Customer Support Representative II	$43,152
Senior Level Technical Customer Support Representative II	$44,119
Specialist Level Technical Customer Support Representative II	$46,383
Expert Level Technical Customer Support Representative II	$47,692

What skills does a Technical Customer Support Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

Computer Science: Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to practical disciplines.

See More Skills

Entry Level	12%
Mid Level	11%
Senior Level	9%
Top Level	5%
Experienced	2%

Skills	Percentage
Customer Service	14.47%
Microsoft Office	1.78%
Computer Science	0.92%
Others	82.83%

Skill	Salary	Demand
Innovation	$49,996	12%
Leadership	$49,996	12%
Initiative	$48,657	9%
Collaboration	$48,657	9%
Time Management	$48,210	8%
Installation	$47,764	7%

Technical Customer Support Representative II Salary in Buckeye, West Virginia