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Technical Customer Support Representative II Salary in Gambrills, MD

How much does a Technical Customer Support Representative II make in Gambrills, MD?

As of July 01, 2026, the average salary for a Technical Customer Support Representative II in Gambrills, MD is $51,961 per year, which breaks down to an hourly rate of $25.

However, a Technical Customer Support Representative II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $63,918
  • Majority Range (25th-75th percentile): $49,044 to $58,220
  • Entry-Level (10th percentile): $46,387
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View as table View as graph 25% $49,044 10% $46,387 90% $63,918 75% $58,220 $51,961 50%(Median) Didn’t find job title? Click

Technical Customer Support Representative II Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $58,220 $4,852 $1,120 $28
Average $51,961 $4,330 $999 $25
25th Percentile $49,044 $4,087 $943 $24
Check out Technical Customer Support Representative II Job Openings in Gambrills, MD
Customer Support Representative

Infinity.co - Baltimore, MD

CUSTOMER SUPPORT REPRESENTATIVE

Carter Machinery Company - Edgewood, MD

Field Representative Onsite Technical Support

Veracity Solutions - Towson, MD

Technical Support Analyst II

Alertus Technologies - Baltimore, MD

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Key Factors That Influence Technical Customer Support Representative II Salaries

A Technical Customer Support Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, skills, and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative Salaries?

Experience is a primary driver of a Technical Customer Support Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Representative I (0-1 years): $40,229
  • Technical Customer Support Representative II (1-3 years): $51,961
  • Technical Customer Support Representative III (3-5 years): $59,000
  • Technical Customer Support Team Leader (5+ years): $80,055
  • Technical Customer Support Supervisor (5+ years): $94,327
Job Role Years of Experience Average Salary
Technical Customer Support Representative I0-1 years$40,229
Technical Customer Support Representative II1-3 years$51,961
Technical Customer Support Representative III3-5 years$59,000
Technical Customer Support Team Leader5+ years$80,055
Technical Customer Support Supervisor5+ years$94,327
$40,229 Technical...
$51,961 Technical...
$59,000 Technical...
$80,055 Technical...
$94,327 Technical...
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What Am I Worth?

Top Paying Cities for Technical Customer Support Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $62,736
  • San Francisco: $62,049
  • Oakland: $60,741

What Skills Can Increase a Technical Customer Support Representative II's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 14.99% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Call Center (Mentioned in 2.08% Job Postings): A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  • Android (Mentioned in 1% Job Postings): Android OS is a Linux-based mobile operating system that primarily runs on smartphones and tablets.
See More Skills
Skills Demand Percentage
Customer Service 14.99%
Call Center 2.08%
Android 1%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Technical Customer Support Representative II's salary.
  • Project Management: Can increase your salary by up to 24%.
  • Computer Science: Can increase your salary by up to 17%.
  • Consulting: Can increase your salary by up to 16%.
Skill Salary Salary % Increase
Project Management
 $64,432
24%
Computer Science
 $60,795
17%
Consulting
 $60,275
16%
Analysis
 $59,756
15%
Presentation
 $59,756
15%
Networking
 $58,716
13%
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Technical Customer Support Representative II Salary by Company Size: Startups vs. Enterprise

Technical Customer Support Representative II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $58,118. While startup companies pay approximate $49,151.

Technical Customer Support Representative II Salary by Company Size

Company Size Employees Average Salary
Startup1~50$49,151
Growth Stage51~500$51,985
Established501~5000$56,124
Enterprise5000+$58,118

Technical Customer Support Representative II Salary by Industry: Top Paying Sectors

For Technical Customer Support Representative II roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Biotechnology sectors offer the strongest compensation, at 25% above the average. In contrast, Technical Customer Support Representative positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Technical Customer Support Representative II as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Representative II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$64,952$31.025%
Biotechnology$62,354$30.020%
Pharmaceuticals$62,354$30.020%
Energy & Utilities$59,756$29.015%
Chemicals$57,157$27.010%

Technical Customer Support Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$49,044
Average $51,961/year
$58,220
$4,087
Average $4,330/month
$4,852
$943
Average $999/week
$1,120
$24
Average $25/hour
$28
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $58,220 $4,852 $1,120 $28
Average $51,961 $4,330 $999 $25
25th Percentile $49,044 $4,087 $943 $24

Technical Customer Support Representative II Salary Growth & Career Path

Technical Customer Support Representative II
Technical Communicator
Technical Customer Support Representative III
Technical Customer Support Team Leader

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Representative II Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Technical Communicator $85,029 64%
Technical Customer Support Representative III $59,000 14%

Salaries of jobs related to Technical Customer Support Representative II

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Cost of Living In Gambrills, MD

Cost of Living in Gambrills, MD is
12.3% Higher
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