ABACUSNEXT Customer Success Account Manager - Remote Salary in the United States

Description

AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.

Position Overview

We are looking for an extraordinarily motivated Customer Success Account Manager to join our Customer Success team. Keeping and delighting our customers are our most important tasks. We believe in a complete cycle of customer success, improved revenue, and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our customers and as such we have created a Customer Success Team focused on increasing adoption of our Cloud and Software solutions, ensuring our customers are successfully meeting their business goals.

Location: This is a remote opportunity and open to individuals nationwide. (Headquarters).  

Job Duties & Responsibilities:

• Managing a portfolio of a few hundred customers and interacting directly with customers via phone, he/she will help customers promote overall customer satisfaction, product adoption, retention, and renewals
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue through increased product adoption and increased usage
• Maintain Salesforce.com opportunities using probability definitions embedded to categorize opportunities accordingly to accurately forecast against plans and targets weekly
• This role does not have any direct reports or managerial responsibilities

Qualifications and Skills:

• 3+ years of experience in a customer-facing role, such as Customer Success or Account Management
• Current or past account management experience should have focus on pipeline management, retention, and meeting quota attainment/revenue targets
• Must have experience with account management, pipeline management, and contract negotiations (retention focus)
• Must have previous experience in a heavy driven sales role (inside sales)
• Experience working within the software, SaaS, technology industry is highly preferred
• Requires professionalism and the ability to work in a remote and independent environment
• Experience with Salesforce is required
• Bachelor’s degree preferred, but not required
• Possess strong phone, written and verbal communication skills with excellent presentation skills
• Confident, high energy, self-motivated and a true team player
• Demonstrated ability and desire to work and excel in fast-paced environment
• Must possess a proven understanding of corporate business world
• Well-organized, with a high attention to detail and ability to prioritize

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401k
• Flexible PTO
• Sick Days

Employee Perks:

• Professional and Financial Growth
• Great culture and environment
• Virtual Social, Health, and Wellness Events
• Anniversary Gifts
• Birthday Time Off
• Employee Assistance Programs
• Employee discount program through TicketsAtWork
• 15% Off Gunnar Optik Eyeware
• Employee discount to 24 Hour Fitness
• Brand new full Onsite Gym (San Diego)
• Weekly onsite masseuse and chiropractor (San Diego)
• Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria (San Diego)
• AbacusNext® is a smoke free workplace (San Diego)

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.