ABACUSNEXT Client Services Supervisor Salary in the United States

How much does a Client Services Supervisor make at companies like ABACUSNEXT in the United States? The average salary for Client Services Supervisor at companies like ABACUSNEXT in the United States is $50,584 as of January 26, 2024, but the range typically falls between $44,599 and $56,569. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2


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What does a Client Services Supervisor do at companies like ABACUSNEXT?

Job Details

Level:    Management
Job Location:    Corporate - San Diego, CA
Salary Range:    Undisclosed
Job Category:    Management


Client Services Supervisor – Office Tools


We’re here to improve the lives of professionals around the world.


AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.


Our product portfolio includes case and practice management, payment processing, private cloud hosting, and document automation solutions designed to make work easier for more than 1 million global users.



Create a best in class experience for Office Tools support customers which will be across SME, Enterprise, Publishers and Partners.



  • Supervise the Office Tools support team to provide first class post sales support.
  • Provide input into the presales process and support service issues, strategy and approach.
  • Develop and grow the Office Tools post sales Service Management function.
  • Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues.
  • Set-up, manage and improve standards and procedures within the team.
  • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
  • Manage the team and individual performance, technical and skills development.
  • Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
  • Cascade business objectives and targets to the team.
  • Review daily priorities and take appropriate action to ensure results are achieved.
  • Remain aware of new product developments ensuring input and tactical direction to the business on customer service and support challenges.
  • Liaison with the internal functions including sales, product management, engineering, network operations, provisioning and other service functions
  • Ensure high quality, up-to-date documentation exists for all service arrangements.
  • Ensure test labs are maintained to agreed standards and all relevant testing is documented
  • Provide input into the company service strategy
  • Act as escalation point for major incidents and maintain the incident management framework to ensure a prompt resolution and communication of the incident and maintain a high CSAT rate.
  • Review Red Accounts status and the trend of incidents to analyse and identify root causes and go-green plans for major incidents and escalations.
  • Manage support resources to maintain and extend service availability while achieving key support KPIs such as SLA targets and NPS.
  • Drive continuous service improvement initiatives to enhance Office Tools users experience and engagements.
  • Acquire and maintain advanced levels of product knowledge to assist subject matter experts within the support team and interface with other stakeholders.
  • Participate, collaborate and allocate support resources for other HotDocs related initiatives such as Support Q&A sessions, Knowledge Events and Release Readiness Program to enable the Centre of Excellence cross-functional teams align best practices and processes globally.
  • Accountable for the management, mentoring and career development of the Office Tools Support teams conducting performance review and one to one meeting.
  • Lead the hiring process to acquire new support resources based on capacity analysis and support expansion plans globally.


Skills & Requirements:

  • Bachelor of Arts/Bachelor of Science degree in a Technology discipline preferred or 5 years of equivalent work experience.
  • Must have 3-5 years’ experience in a leadership role, leading a customer service/technical support team.
  • Ability to work in a fast-paced, demanding environment, with multiple and changing priorities while maintaining strong attention to detail.
  • Strong interpersonal and team player skills with an ability to communicate at all levels, both internally and externally.
  • Extensive experience with Zendesk.
  • Strong work ethic with a sense of urgency
  • Strong customer-focus skills with ability to recognize customer requirements, assist customer in achieving their goals, manage customer expectations and consistently achieve high customer satisfaction
  • Excellent analytical and problem-solving abilities
  • Strong attention to detail
  • Excellent verbal and written communications skills
  • Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously



  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Flexible PTO
  • Sick Days


Employee Perks:

  • Brand new full Onsite Gym
  • Social Events
  • Anniversary Gifts
  • Covered Parking
  • 15% Off Gunnar Optik Eyeware
  • Weekly onsite masseuse and chiropractor 
  • Employee discount to 24 Hour Fitness
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
  • AbacusNext® is a smoke free workplace


Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.


This job is based out of the San Diego Corporate Office and cannot be worked remotely.

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$44,599 Low Average $50,584 High $56,569

Understand the total compensation opportunity for Client Services Supervisor at companies like ABACUSNEXT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ABACUSNEXT Client Services Supervisor in the United States, which includes base, and annual incentives can vary anywhere from $44,599 to $56,569 with an average total cash compensation of $50,584. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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