ABACUSNEXT Network Operations Center (NOC) Agent Tier 1 Salary in the United States

How much does a Network Operations Center (NOC) Agent Tier 1 make at companies like ABACUSNEXT in the United States? The average salary for Network Operations Center (NOC) Agent Tier 1 at companies like ABACUSNEXT in the United States is $146,305 as of April 24, 2024, but the range typically falls between $129,012 and $163,599. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Network Operations Center (NOC) Agent Tier 1 do at companies like ABACUSNEXT?

Job Details

Level:    Entry
Job Location:    Corporate - San Diego, CA
Salary Range:    Undisclosed
Job Category:    Information Technology

Description

About the Position

The Network Operations Center (NOC) Agent Tier 1 will be responsible for providing frontline managed services and IT support to clients across the professional industries; striving for complete customer satisfaction, repeat business, and reaching for excellence in all aspects of their work at AbacusNext. This is a great opportunity to work in our state-of-the-art facility and brand-new Network Operations Center.

 

Job Responsibilities:

  • Answering incoming calls and maintaining set goals for service levels
  • Provide systems support to clients in Windows and MacOS based environments.
  • Provide Tier 1 troubleshooting to clients for network incidents.
  • Provide a high level of support to world class service to internal departments (external customers as needed)
  • Identify escalations and involve management as needed.
  • Follow processes for escalating/assigning off tickets to proper departments
  • Create new tickets for service incidents/requests and ensure relevant information for troubleshooting is captured within the ticket.
  • Provide updates to customers, as needed
  • Provide maintenance or application updates for cloud-based products
  • Maintain communication between different technical departments and clients on open service tickets. Document communications in ticketing system.
  • Maintain tickets by assigned status; updates/follow-up within specified SLA urgency.
  • Develop an on-going customer relationship, resulting in future loyalty.


Required Knowledge, Experience and Skills:

  • At least 2 years related experience; or equivalent combination of education and experience.
  • At least 2 years’ experience with SaaS or IT related technology.
  • Microsoft Certified Solutions Associate, Comptia Security+, Comptia Cloud+ certifications are a plus.
  • Advanced technical knowledge in areas such as Windows Server, Network topologies, Active Directory, Group Policy, Office 365.
  • Experience with virtualization technology including Microsoft Hyper-V and Microsoft Terminal Server
  • Working knowledge of Network Security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Strong customer service experience and attention to detail
  • Proficient understanding of Windows operating systems and core technology.
  • Deep understanding of Windows Server2012 and 2016 environments
  • Experience working within a ticketing system (i.e. Zendesk)
  • Proven ability to troubleshoot connectivity issues on a data network
  • Ability to solve problems and deal with variables in situations where only limited standardization exists.
  • Ability to work both independently and as a team when required.
  • Ability to provide excellent customer service to clients.
  • Ability to efficiently meet deadlines.
  • Ability to quickly switch between tasks and work under pressure with excellent results.

 

Available Shifts:

  • Day
  • Overnight

 

Benefits:

  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Flexible PTO
  • Sick Days

 

Employee Perks:

  • Brand new full Onsite Gym
  • Social Events
  • Anniversary Gifts
  • Covered Parking
  • 15% Off Gunnar Optik Eyeware
  • Weekly onsite masseuse and chiropractor 
  • Employee discount to 24 Hour Fitness
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
  • AbacusNext® is a smoke free workplace

 

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

 

This job is based out of the San Diego Corporate Office and cannot be worked remotely.

$129,012 Low Average $146,305 High $163,599

Understand the total compensation opportunity for Network Operations Center (NOC) Agent Tier 1 at companies like ABACUSNEXT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$129,012
$163,599
$146,305
The chart shows total cash compensation for the ABACUSNEXT Network Operations Center (NOC) Agent Tier 1 in the United States, which includes base, and annual incentives can vary anywhere from $129,012 to $163,599 with an average total cash compensation of $146,305. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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