ABACUSNEXT Network Operations Center (NOC) Agent Tier 1 Salary in the United States

How much does a Network Operations Center (NOC) Agent Tier 1 make at companies like ABACUSNEXT in the United States? The average salary for Network Operations Center (NOC) Agent Tier 1 at companies like ABACUSNEXT in the United States is $146,305 as of April 24, 2024, but the range typically falls between $129,012 and $163,599. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities


Browse other Companies in the Software & Networking Industry

View abacusnext Salary

What does a Network Operations Center (NOC) Agent Tier 1 do at companies like ABACUSNEXT?

Job Details

Level:    Entry
Job Location:    Corporate - San Diego, CA
Salary Range:    Undisclosed
Job Category:    Information Technology


About the Position

The Network Operations Center (NOC) Agent Tier 1 will be responsible for providing frontline managed services and IT support to clients across the professional industries; striving for complete customer satisfaction, repeat business, and reaching for excellence in all aspects of their work at AbacusNext. This is a great opportunity to work in our state-of-the-art facility and brand-new Network Operations Center.


Job Responsibilities:

  • Answering incoming calls and maintaining set goals for service levels
  • Provide systems support to clients in Windows and MacOS based environments.
  • Provide Tier 1 troubleshooting to clients for network incidents.
  • Provide a high level of support to world class service to internal departments (external customers as needed)
  • Identify escalations and involve management as needed.
  • Follow processes for escalating/assigning off tickets to proper departments
  • Create new tickets for service incidents/requests and ensure relevant information for troubleshooting is captured within the ticket.
  • Provide updates to customers, as needed
  • Provide maintenance or application updates for cloud-based products
  • Maintain communication between different technical departments and clients on open service tickets. Document communications in ticketing system.
  • Maintain tickets by assigned status; updates/follow-up within specified SLA urgency.
  • Develop an on-going customer relationship, resulting in future loyalty.

Required Knowledge, Experience and Skills:

  • At least 2 years related experience; or equivalent combination of education and experience.
  • At least 2 years’ experience with SaaS or IT related technology.
  • Microsoft Certified Solutions Associate, Comptia Security+, Comptia Cloud+ certifications are a plus.
  • Advanced technical knowledge in areas such as Windows Server, Network topologies, Active Directory, Group Policy, Office 365.
  • Experience with virtualization technology including Microsoft Hyper-V and Microsoft Terminal Server
  • Working knowledge of Network Security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Strong customer service experience and attention to detail
  • Proficient understanding of Windows operating systems and core technology.
  • Deep understanding of Windows Server2012 and 2016 environments
  • Experience working within a ticketing system (i.e. Zendesk)
  • Proven ability to troubleshoot connectivity issues on a data network
  • Ability to solve problems and deal with variables in situations where only limited standardization exists.
  • Ability to work both independently and as a team when required.
  • Ability to provide excellent customer service to clients.
  • Ability to efficiently meet deadlines.
  • Ability to quickly switch between tasks and work under pressure with excellent results.


Available Shifts:

  • Day
  • Overnight



  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Flexible PTO
  • Sick Days


Employee Perks:

  • Brand new full Onsite Gym
  • Social Events
  • Anniversary Gifts
  • Covered Parking
  • 15% Off Gunnar Optik Eyeware
  • Weekly onsite masseuse and chiropractor 
  • Employee discount to 24 Hour Fitness
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
  • AbacusNext® is a smoke free workplace


Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.


This job is based out of the San Diego Corporate Office and cannot be worked remotely.

$129,012 Low Average $146,305 High $163,599

Understand the total compensation opportunity for Network Operations Center (NOC) Agent Tier 1 at companies like ABACUSNEXT, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

The chart shows total cash compensation for the ABACUSNEXT Network Operations Center (NOC) Agent Tier 1 in the United States, which includes base, and annual incentives can vary anywhere from $129,012 to $163,599 with an average total cash compensation of $146,305. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
Job Openings for ABACUSNEXT Network Operations Center (NOC) Agent Tier 1
Cardinal Technology Solutions, Inc. - Winchester , VA
... operational efficiency. Responsibilities: First-Line Support: Act as the initial point of contact ... Diagnose and troubleshoot hardware, software, and network problems, providing solutions or ...
LinkedIn - 1 day ago
FYI-For Your Information, Inc. - Herndon , VA
As a Tier 1 Help Desk Support you will resolve problems and respond to service tickets and queries ... You will support troubleshooting hardware, software, network, system application access and ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 20 days ago
International Gourmet Foods Inc - Springfield , VA
Tier 1 Support Specialist The Tier 1 Support Specialist's primary function is to provide technical ... Basic understanding of network operations and design * Ability to use independent judgment, manage ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 78 days ago
VIRASEC IT Support Services - Winchester , VA
Create and update technical procedures and operation documentation. * Create and maintain accurate notes and update tickets accordingly. * Participate in server, network, application, and backup ...
ZipRecruiter - 5 days ago
Solvere One/HouseCall - Sterling , VA
Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment ...
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 88 days ago
Fawkes IDM - Reston , VA
Basic knowledge of networking in an MS Server 2019 environment
ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 61 days ago

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst