ABACUSNEXT Technical Account Manager Salary in the United States

The Technical Account Manager Key Responsibilities will be: 

• Serve as single point of contact for key client contacts and internal stakeholders.
• Project manage on-boarding for key clients and collaborate with the Implementation and Professional Services teams on the management of post-sale client relationships.
• Quarterback escalated technical issues and collaborate with our support teams to deliver timely resolutions.
• Utilize superb problem solving skills to address technically focused customer escalations and proactively form solutions aligned with a client’s vision.
• Analyze clients’ needs and suggest upgrades or additional features to meet their requirements
• Provide excellent, regular client communications and responsive, consistent follow through on all issues and actions
• Develop and nurture strong client relationships

Desired Skills:

• External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
• Solid technical background with hands on experience
• Ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand.
• Strong analytical and problem-solving skills
• Ability to intelligently speak to both technical implementation and business strategy
• Experience translating business requirements into a technical scope of work
• High level of integrity, judgment, and situational awareness
• Time management: ability to organize and manage multiple priorities
• Extreme detail orientation
• Ability to work collaboratively within a team as well as independently

Experience:

• 4+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking experience in a distributed systems environment
• 4+ years relevant work experience in a client-facing technical role, preferably customer success or account management, with a proven track record of retention and high customer satisfaction.
• Over 3 years of technical account management, engagement management, system implementation, technical support or SI consulting experience.
• Experience with remote access environments such as Citrix and/or terminal services.
• Must have experience with Microsoft server and client technologies.
• Preferred: Current engineering certifications: MCSA/MCSE, CCNA, CSSA, CCA
• Must possess an enthusiastic personality and foster a positive work environment

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401k
• Flexible PTO
• Sick Days

Employee Perks:

• Great office environment
• Brand new full Onsite Gym
• Social Events
• Anniversary Gifts
• Covered Parking
• 15% Off Gunnar Optik Eyeware
• Weekly onsite masseuse and chiropractor 
• Employee discount to 24 Hour Fitness
• Close proximity to UTC mall (La Jolla/Miramar) and 805/5
• Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
• AbacusNext® is a smoke free workplace

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.