The Digital Customer Acquisition Manager develops and delivers marketing strategies to attract customers to company website, online presence and promote online products or services. Manages a team of professionals responsible for digital marketing. Being a Digital Customer Acquisition Manager analyzes online statistics and marketing campaigns and identifies the best practice to optimize online marketing performance. Designs and implements marketing campaigns to enhance influence of online products or services. In addition, Digital Customer Acquisition Manager oversees development of e-marketin... view job details

Oversees and manages the team responsible for designing, developing, and enhancing insurance products. Monitors industry trends, competitor filings, and consumer needs to identify opportunities for innovation. Analyzes market trends and customer feedback to determine the strategic direction for product offerings. Collaborates with teams across the organization to launch products, create supporting documentation, and ensure successful delivery. Stays current on applicable laws and regulations to ensure compliance. Requires a bachelor's degree. Typically reports to a director. Typically manages ... view job details

Manages the development, deployment, and maintenance of e-commerce websites. Oversees e-commerce site developers to ensure that e-commerce sites are built and expanded based on evolving technology and business needs. Creates and implements processes and procedures for integrating e-commerce sites with backend systems, including pricing, inventory, and customer relationship databases. Requires knowledge of common web development languages (e.g., HTML, Java, PHP, JSP, ASP.Net, Python, AJAX.) Requires a bachelor's degree. Typically reports to a director or head of a unit/department. Manages subor... view job details

Manages the daily execution of the business development strategy, plans, and processes to drive sales, increase revenue, expand markets, and accomplish financial objectives. Coaches teams in best practices and effective tactics for prospecting new markets, partners, channels, and customers. Establishes team targets and metrics to measure the achievement of objectives. Develops and uses contacts and relationships within the industry, business environment, and customer base to understand and respond to competition, pricing, and product demand changes. Makes suggestions for new product offerings ... view job details

Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Co... view job details

The Senior Manager of Product Development incorporates research and concept development projects and capabilities with market analysis, industry intelligence, and customer monitoring to support product roadmaps and innovate new products, enhancements, and redesigns. Manages the staff, resources, and processes required to implement the vision and strategy for new product development and product lifecycle management of existing products. Being a Senior Manager of Product Development develops teams with the knowledge and expertise to fulfill product development objectives. Coordinates with intern... view job details

The Business Development Manager - Annuities develops sales strategies, distribution plans, and performance targets for annuity products across assigned markets or channels. Manages annuity sales operations and business development activities to achieve organizational revenue and growth objectives. Being a Business Development Manager - Annuities recruits, trains, and develops sales representatives and distribution partners to improve sales effectiveness and product knowledge. Monitors sales performance metrics, market trends, and competitor activity to identify opportunities for business expa... view job details

The E-comm Development Manager oversees e-commerce site developers to ensure that e-commerce sites are built and expanded based on evolving technology and business needs. Manages the development, deployment, and maintenance of e-commerce websites. Being an E-comm Development Manager requires knowledge of common web development languages (e.g., HTML, Java, PHP, JSP, ASP.NET, Python, AJAX.) Requires a bachelor's degree in a related area. Creates and implements processes and procedures for integrating e-commerce sites with backend systems, including pricing, inventory, and customer relationship d... view job details

The Customer Care Supervisor trains and coaches staff in standard policies, procedures, and best practices. Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Being a Customer Care Supervisor may monitor staff performance and have responsibility for hiring and performance appraisal. Identifies opportunities for operational improvements and implements solutions. In addition, Customer Care Supervisor typically requires a bachelor's degr... view job details

The Mortgage Lending Development Manager ensures that application processing follows state, federal, and organizational policies and guidelines and that customers have accurate loan information and guidance about product options. Manages a team of mortgage lending specialists in developing customer relationships, promoting mortgage loan products, and attaining volume and profit goals. Being a Mortgage Lending Development Manager coaches team members to promote a sales culture, improve selling techniques, and meet goals. Conducts team training on company products and services. In addition, Mort... view job details

The Government Business Development Manager designs and recommends sales programs and sets short- and long-term sales strategies. Manages and directs a sales force to achieve sales to government agencies. Being a Government Business Development Manager may recommend product or service enhancements to improve customer satisfaction and sales potential. Evaluates and implements appropriate new sales techniques to increase the department's sales volume. In addition, Government Business Development Manager ensures projects are completed on time and within budget. Acts as advisor to sales team regar... view job details

Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of... view job details

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The Customer Success/Onboarding Senior Manager implements strategies and processes that deliver consistent customer satisfaction to facilitate long-term relationships and promote retention. Manages and oversees the daily activities of a customer success function, ensuring customers successfully leverage the organization's products and services to achieve their business objectives. Being a Customer Success/Onboarding Senior Manager collects and responds to feedback with focused support for identified customer needs and challenges. Ensures that onboarding processes are precisely executed to faci... view job details

The Customer Experience Senior Strategy Manager directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Being a Customer Experience Senior Strategy Manager communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Oversees the development of a continuous stream of... view job details

The Inbound Customer Support and Service Manager implements and reviews contact center inbound policies and procedures. Manages and directs all aspects of inbound contact center operations. Being an Inbound Customer Support and Service Manager is responsible for staff recruiting, performance evaluation, training, and development. Develops and monitors quotas for service volume and timeliness. In addition, Inbound Customer Support and Service Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Customer Support and Service Manager typically manages th... view job details

The Customer Service Coaching and Training Manager researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Coaching and Training Manager provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Coaching... view job details

Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions f... view job details

Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future produ... view job details

Identifies, evaluates, and pursues business opportunities with partners or potential customers. Coordinates and negotiates with other departments to implement marketing initiatives. Responsible for maintaining close relationship with existing clients. Acquires new customers, retains and expands existing customer relationships. Develops sales of products and services by investigating and resolving customer problems, recommends modifications to the product/service line, and coordinates sales negotiations with appropriate personnel. Responsible for meeting sales volume and revenue goals and stand... view job details