9 general skills or competencies (Job family competencies) for Administrative Assistant I
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of scheduling the tasks in your organization's calendar.
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Level 2 Behaviors
(Light Experience)
Selects the appropriate calendaring software to create and send meeting appointments.
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Level 3 Behaviors
(Moderate Experience)
Utilizes the calendaring applications to ensure documents are executed, distributed, and renewed.
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Level 4 Behaviors
(Extensive Experience)
Reviews the calendar for accuracy, absence of double bookings, and proper rescheduling of meetings.
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Level 5 Behaviors
(Mastery)
Strengthens the effectiveness and applicability of the existing calendar systems and tools.
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Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Lists the caller's name, phone number, and geographic location for call documentation.
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Level 2 Behaviors
(Light Experience)
Selects the appropriate business phone systems in screening and handling calls.
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Level 3 Behaviors
(Moderate Experience)
Upgrades the overall business multi-line telephone systems of the organization.
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Level 4 Behaviors
(Extensive Experience)
Sets processes in performing caller identification, call routing, remote call forwarding, and call blocking.
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Level 5 Behaviors
(Mastery)
Reduces call abandonment rate and spam calls by updating call screening tools.
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12 soft skills or competencies (core competencies) for Administrative Assistant I
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Names key partners and competitors of our business.
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Level 2 Behaviors
(Light Experience)
Records and reports critical issues of the team, department, and our business.
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Level 3 Behaviors
(Moderate Experience)
Uses formal procedures and structures for getting things done within our organization.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various departments and business units' processes, responsibilities, and operations.
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Level 5 Behaviors
(Mastery)
Refines our organizational structure to reflect the latest industry trends.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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Summary of Administrative Assistant I skills and competencies
There are 0 hard skills for Administrative Assistant I.
9 general skills for Administrative Assistant I, Calendaring, Call Screening, Computer Literacy, etc.
12 soft skills for Administrative Assistant I, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Administrative Assistant I, he or she needs to be proficient in Knowledge of Organization, be proficient in Attention to Detail, and be proficient in Confidentiality.