12 general skills or competencies (Job family competencies) for Executive Assistant I
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of scheduling the tasks in your organization's calendar.
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Level 2 Behaviors
(Light Experience)
Selects the appropriate calendaring software to create and send meeting appointments.
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Level 3 Behaviors
(Moderate Experience)
Utilizes the calendaring applications to ensure documents are executed, distributed, and renewed.
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Level 4 Behaviors
(Extensive Experience)
Reviews the calendar for accuracy, absence of double bookings, and proper rescheduling of meetings.
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Level 5 Behaviors
(Mastery)
Strengthens the effectiveness and applicability of the existing calendar systems and tools.
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Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Lists the caller's name, phone number, and geographic location for call documentation.
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Level 2 Behaviors
(Light Experience)
Selects the appropriate business phone systems in screening and handling calls.
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Level 3 Behaviors
(Moderate Experience)
Upgrades the overall business multi-line telephone systems of the organization.
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Level 4 Behaviors
(Extensive Experience)
Sets processes in performing caller identification, call routing, remote call forwarding, and call blocking.
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Level 5 Behaviors
(Mastery)
Reduces call abandonment rate and spam calls by updating call screening tools.
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12 soft skills or competencies (core competencies) for Executive Assistant I
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Names key partners and competitors of our business.
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Level 2 Behaviors
(Light Experience)
Records and reports critical issues of the team, department, and our business.
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Level 3 Behaviors
(Moderate Experience)
Uses formal procedures and structures for getting things done within our organization.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various departments and business units' processes, responsibilities, and operations.
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Level 5 Behaviors
(Mastery)
Provides strategic leadership and direction to our organization.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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Summary of Executive Assistant I skills and competencies
There are 0 hard skills for Executive Assistant I.
12 general skills for Executive Assistant I, Calendaring, Call Screening, Computer Literacy, etc.
12 soft skills for Executive Assistant I, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Executive Assistant I, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be proficient in Confidentiality.