12 general skills or competencies (Job family competencies) for Executive Assistant III
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Explains the pros and cons of various calendaring software.
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Level 2 Behaviors
(Light Experience)
Records changes or updates in team or management's schedules in real-time.
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Level 3 Behaviors
(Moderate Experience)
Upgrades all the computer-based calendaring systems.
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Level 4 Behaviors
(Extensive Experience)
Oversees complex calendaring for executives to ensure logical schedules.
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Level 5 Behaviors
(Mastery)
Leads the development of an effective overall calendaring system.
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Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Describes how to use the information given by the caller to efficiently direct calls.
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Level 2 Behaviors
(Light Experience)
Deals with accepting calls, rejecting calls, and forwarding calls to another representative or department.
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Level 3 Behaviors
(Moderate Experience)
Implements best practices in handling phone calls, particularly in screening and routing them.
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Level 4 Behaviors
(Extensive Experience)
Facilitates staff training on proper phone etiquette and phone call handling.
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Level 5 Behaviors
(Mastery)
Develops an advanced call logs database to ensure accurate and comprehensive documentation.
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12 soft skills or competencies (core competencies) for Executive Assistant III
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Discusses our code of ethics and acceptable business practices.
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Level 2 Behaviors
(Light Experience)
Explains how the mission, vision, and objectives of own unit fits within the overall business.
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Level 3 Behaviors
(Moderate Experience)
Maintains a thorough comprehension of our organization, its businesses, products and services.
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Level 4 Behaviors
(Extensive Experience)
Drives complex initiatives by leveraging knowledge of our organization and our employees' capabilities.
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Level 5 Behaviors
(Mastery)
Fosters a desired culture to drive our organization's mission and values throughout our workforce.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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Summary of Executive Assistant III skills and competencies
There are 0 hard skills for Executive Assistant III.
12 general skills for Executive Assistant III, Calendaring, Call Screening, Computer Literacy, etc.
12 soft skills for Executive Assistant III, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Executive Assistant III, he or she needs to be skilled in Knowledge of Organization, be skilled in Attention to Detail, and be skilled in Confidentiality.