6 general skills or competencies (Job family competencies) for Groundskeeper, Sr.
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Compiles a list of the key considerations and limitations of safety policies.
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Level 2 Behaviors
(Light Experience)
Follows established safety policies and procedures when handling hazardous materials.
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Level 3 Behaviors
(Moderate Experience)
Handles the execution, enactment, and tracking of each element of the safety policy and program.
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Level 4 Behaviors
(Extensive Experience)
Evaluates employees' performance to ensure they comply with established safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Cultivates a compliant working environment by enforcing safety policies and procedures.
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Skill definition-Maintaining, restoring, and improving the functionality of the building to ensure a safe, functional, and comfortable environment.
Level 1 Behaviors
(General Familiarity)
Describes the importance of building maintenance in ensuring the safety and comfort of occupants.
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Level 2 Behaviors
(Light Experience)
Conducts and performs preventative maintenance of building equipment, such as mechanical systems.
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Level 3 Behaviors
(Moderate Experience)
Executes maintenance and repair of various building systems in compliance with safety standards.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with the operations team to coordinate building maintenance needs and identify corrective action plans.
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Level 5 Behaviors
(Mastery)
Develops standard operating procedures to preserve the functional condition of the building services.
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7 soft skills or competencies (core competencies) for Groundskeeper, Sr.
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Emphasizes the importance and value of providing excellent service.
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Level 2 Behaviors
(Light Experience)
Directs customers to the appropriate team or department if predicament cannot be immediately resolved.
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Level 3 Behaviors
(Moderate Experience)
Contributes to a service recovery program to rectify the situation and regain the client's trust.
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Level 4 Behaviors
(Extensive Experience)
Anticipates clients' needs and fulfills them in advance.
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Level 5 Behaviors
(Mastery)
Champions a customer-centric, service excellence culture.
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Summary of Groundskeeper, Sr. skills and competencies
There are 0 hard skills for Groundskeeper, Sr..
6 general skills for Groundskeeper, Sr., Safety Policies and Procedures, Building Maintenance, Cleaning/Sanitation, etc.
7 soft skills for Groundskeeper, Sr., Standard Operating Procedures (SOP), Service Excellence, Attention to Detail, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Groundskeeper, Sr., he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Service Excellence, and be proficient in Attention to Detail.