Skills & Competencies for Office Manager

JOB SUMMARY for Office Manager

Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control.

JOB RESPONSIBILITIES for Office Manager

Develops and implements procedures and policies for all administrative activities. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance.

Office Manager SALARY RANGE

BASE 50%
$85,388
TOTAL 50%
$89,005
Job Level
M01
Job Code
OF13000019
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Office Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Office Manager skill and competencie below to view definitions.

12 general skills or competencies (Job family competencies) for Office Manager

1 Job Family Competencies – Administrative Management
Proficiency Level -3
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the features and importance of administrative management.
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Level 2 Behaviors
(Light Experience)
Records documents using specialized software, such as desktop publishing or graphics packages.
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Level 3 Behaviors
(Moderate Experience)
Resolves customer complaints and answers complex questions regarding policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Oversees the administrative management functions for professional work.
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Level 5 Behaviors
(Mastery)
Develops long-term staffing needs to provide overflow support for the administrative management.
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2 Job Family Competencies – Computer Literacy
Proficiency Level -3
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of obtaining enhanced computer literacy.
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Level 2 Behaviors
(Light Experience)
Logs minor adjustments to the system to ensure optimized computer literacy.
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Level 3 Behaviors
(Moderate Experience)
Modifies the background and layout of presentation slides.
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Level 4 Behaviors
(Extensive Experience)
Facilitates computer literacy training to keep staff abreast with the latest technological tools and processes.
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Level 5 Behaviors
(Mastery)
Develops new programming languages to improve the efficiency of hardware and software programs.
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3 Office Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Office Manager
Proficiency Level - 4
5 Competency for - Office Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Office Manager

1 Core Competencies – Knowledge of Organization
Proficiency Level -3
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Explains our business's mission, vision, strategies, and goals.
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Level 2 Behaviors
(Light Experience)
Explains our organization's code of conduct and values to new staff.
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Level 3 Behaviors
(Moderate Experience)
Makes effective use of our organization's unofficial structure and back channels.
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Level 4 Behaviors
(Extensive Experience)
Emphasizes knowledge of our organization to others to improve job functions.
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Level 5 Behaviors
(Mastery)
Promotes our business's branding internally and externally.
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2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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3 Office Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Office Manager
Proficiency Level - 4
5 Competency for - Office Manager
Proficiency Level - 5

Summary of Office Manager skills and competencies

There are 0 hard skills for Office Manager.
12 general skills for Office Manager, Administrative Management, Computer Literacy, Data Control, etc.
11 soft skills for Office Manager, Knowledge of Organization, Planning and Organizing, Internal Resource Coordination, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Office Manager, he or she needs to be skilled in Knowledge of Organization, be skilled in Planning and Organizing, and be skilled in Internal Resource Coordination.

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