Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control.
Develops and implements procedures and policies for all administrative activities. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Office Manager skill and competencie below to view definitions.
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Lists daily activities involved in administrative management.
Level 2 Behaviors
(Light Experience)
Supports the daily activities of administrative management.
Level 3 Behaviors
(Moderate Experience)
Takes on a variety of tasks and duties for the administrative management team.
Level 4 Behaviors
(Extensive Experience)
Provides overall support to all members of the administrative management team.
Level 5 Behaviors
(Mastery)
Leads the implementation and utilization of administrative management systems to focus on organizational development.
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Names various communication and collaboration tools.
Level 2 Behaviors
(Light Experience)
Uses various tools to prepare, maintain, and present data.
Level 3 Behaviors
(Moderate Experience)
Uses crop tools to cut or trim an image and properties options to modify an image.
Level 4 Behaviors
(Extensive Experience)
Monitors software configuration to ensure an organization's data is safe, accessible, and easy to navigate.
Level 5 Behaviors
(Mastery)
Leads the development and maintenance of the organization's computer network.
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Names key partners and competitors of our business.
Level 2 Behaviors
(Light Experience)
Records and reports critical issues of the team, department, and our business.
Level 3 Behaviors
(Moderate Experience)
Uses formal procedures and structures for getting things done within our organization.
Level 4 Behaviors
(Extensive Experience)
Trains others on various departments and business units' processes, responsibilities, and operations.
Level 5 Behaviors
(Mastery)
Provides strategic leadership and direction to our organization.
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
There are 0 hard skills for Office Manager.
12 general skills for Office Manager, Administrative Management, Computer Literacy, Data Control, etc.
11 soft skills for Office Manager, Knowledge of Organization, Planning and Organizing, Internal Resource Coordination, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as an Office Manager, he or she needs to be skilled in Knowledge of Organization, be skilled in Planning and Organizing, and be skilled in Internal Resource Coordination.
