11 general skills or competencies (Job family competencies) for Office Services Professional I
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Names the different reports using presentation software, such as PowerPoint.
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Level 2 Behaviors
(Light Experience)
Recognizes and saves files in various file formats as needed.
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Level 3 Behaviors
(Moderate Experience)
Updates important data in existing database records.
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Level 4 Behaviors
(Extensive Experience)
Manages the upgrading of firmware, software, and outdated hardware systems.
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Level 5 Behaviors
(Mastery)
Establishes digital protective measures on intellectual property and data that belong to an organization.
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Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Explains codes and instructions in performing data entry.
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Level 2 Behaviors
(Light Experience)
Conducts basic data entry tasks to ensure information accuracy and completion.
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Level 3 Behaviors
(Moderate Experience)
Uses various technologies in performing data entry transactions to improve the overall efficiency.
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Level 4 Behaviors
(Extensive Experience)
Facilitates timely entry of data into the system to correct data incompatibilities.
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Level 5 Behaviors
(Mastery)
Establishes data entry systems to detect data errors and initiate corrective action plans.
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6 soft skills or competencies (core competencies) for Office Services Professional I
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Skill definition-Following and completing tasks that support the mission and goals of our leaders and our organization.
Level 1 Behaviors
(General Familiarity)
Follows the concepts and principles in completing delegated tasks.
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Level 2 Behaviors
(Light Experience)
Gathers experiences to shape followership style and behavior.
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Level 3 Behaviors
(Moderate Experience)
Maintains followership commitment to function well in a change-oriented team environment.
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Level 4 Behaviors
(Extensive Experience)
Optimizes cooperative and collaborative actions to support our business's purpose and vision.
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Level 5 Behaviors
(Mastery)
Promotes followership with critical thinking by using good judgment to support team success.
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Summary of Office Services Professional I skills and competencies
There are 0 hard skills for Office Services Professional I.
11 general skills for Office Services Professional I, Computer Literacy, Data Entry, Document Processing, etc.
6 soft skills for Office Services Professional I, Attention to Detail, Followership, Effective Communication, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Office Services Professional I, he or she needs to be skilled in Attention to Detail, be proficient in Followership, and be proficient in Effective Communication.