Skills & Competencies for Receptionist II

Receptionist II job profile

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JOB SUMMARY for Receptionist II

Greets visitors and maintains visitor logs.

JOB RESPONSIBILITIES for Receptionist II

Completes security procedures such as issuing badges or visitor passes. Performs administrative activities such as booking meeting rooms, arranging transportation, receiving and sending mail and packages. Responds to internal and external inquiries. May provide back up for clerical projects or route phone calls.

Receptionist II SALARY RANGE

BASE 50%
$44,649
TOTAL 50%
$45,432
Job Level
A02
Job Code
OF13000100
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Receptionist II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Receptionist II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Receptionist II

1 Job Family Competencies – Calendaring
Proficiency Level -2
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Explains the principles and methods of using the electronic calendaring software system.
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Level 2 Behaviors
(Light Experience)
Logs all important reminders, deadlines, time off, and blocks of time in the calendar.
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Level 3 Behaviors
(Moderate Experience)
Prepares the assignment tracking and calendaring of activities in the assigned area.
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Level 4 Behaviors
(Extensive Experience)
Manages multiple calendars using features like "show through".
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Level 5 Behaviors
(Mastery)
Keeps current with updated trends for calendaring applications.
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2 Job Family Competencies – Call Screening
Proficiency Level -2
Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Describes the processes involved in caller identification, call routing, remote call forwarding, and call blocking.
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Level 2 Behaviors
(Light Experience)
Listens to the messages being recorded or voice mail and responds accordingly via phone call.
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Level 3 Behaviors
(Moderate Experience)
Maintains the log of all call information in your organization's database.
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Level 4 Behaviors
(Extensive Experience)
Oversees all call logs and recordings to ensure that staff is adhering to the best practices.
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Level 5 Behaviors
(Mastery)
Establishes methods to screen nuisance callers, survey companies, or telemarketers.
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3 Receptionist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Receptionist II
Proficiency Level - 4
5 Competency for - Receptionist II
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Receptionist II

1 Core Competencies – Knowledge of Organization
Proficiency Level -2
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Explains our business's mission, vision, strategies, and goals.
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Level 2 Behaviors
(Light Experience)
Explains our organization's code of conduct and values to new staff.
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Level 3 Behaviors
(Moderate Experience)
Makes effective use of our organization's unofficial structure and back channels.
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Level 4 Behaviors
(Extensive Experience)
Emphasizes knowledge of our organization to others to improve job functions.
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Level 5 Behaviors
(Mastery)
Promotes our business's branding internally and externally.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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3 Receptionist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Receptionist II
Proficiency Level - 4
5 Competency for - Receptionist II
Proficiency Level - 5

Summary of Receptionist II skills and competencies

There are 0 hard skills for Receptionist II.
11 general skills for Receptionist II, Calendaring, Call Screening, Computer Literacy, etc.
10 soft skills for Receptionist II, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Receptionist II, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be skilled in Confidentiality.

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