Greets visitors and maintains visitor logs.
Completes security procedures such as issuing badges or visitor passes. Performs administrative activities such as booking meeting rooms, arranging transportation, receiving and sending mail and packages. Responds to internal and external inquiries. May provide back up for clerical projects or route phone calls.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Receptionist II skill and competencie below to view definitions.
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Describes the process of the calendaring procedures.
Level 2 Behaviors
(Light Experience)
Discusses features of various calendaring software.
Level 3 Behaviors
(Moderate Experience)
Distributes activity schedules to appropriate internal and external departments.
Level 4 Behaviors
(Extensive Experience)
Leads discussion on the updated functionality among different releases.
Level 5 Behaviors
(Mastery)
Establishes a strong follow-up system, including proper calendaring to ensure deadlines are met.
Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Describes how to use the information given by the caller to efficiently direct calls.
Level 2 Behaviors
(Light Experience)
Deals with accepting calls, rejecting calls, and forwarding calls to another representative or department.
Level 3 Behaviors
(Moderate Experience)
Implements best practices in handling phone calls, particularly in screening and routing them.
Level 4 Behaviors
(Extensive Experience)
Facilitates staff training on proper phone etiquette and phone call handling.
Level 5 Behaviors
(Mastery)
Develops an advanced call logs database to ensure accurate and comprehensive documentation.
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Discusses our code of ethics and acceptable business practices.
Level 2 Behaviors
(Light Experience)
Explains how the mission, vision, and objectives of own unit fits within the overall business.
Level 3 Behaviors
(Moderate Experience)
Maintains a thorough comprehension of our organization, its businesses, products and services.
Level 4 Behaviors
(Extensive Experience)
Drives complex initiatives by leveraging knowledge of our organization and our employees' capabilities.
Level 5 Behaviors
(Mastery)
Fosters a desired culture to drive our organization's mission and values throughout our workforce.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
There are 0 hard skills for Receptionist II.
11 general skills for Receptionist II, Calendaring, Call Screening, Computer Literacy, etc.
10 soft skills for Receptionist II, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Receptionist II, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be skilled in Confidentiality.
