Greets visitors and maintains visitor logs.
Completes security procedures such as issuing badges or visitor passes. Performs administrative activities such as booking meeting rooms, arranging transportation, receiving and sending mail and packages. Responds to internal and external inquiries. May provide back up for clerical projects or route phone calls.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Receptionist II skill and competencie below to view definitions.
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Explains the pros and cons of various calendaring software.
Level 2 Behaviors
(Light Experience)
Records changes or updates in team or management's schedules in real-time.
Level 3 Behaviors
(Moderate Experience)
Upgrades all the computer-based calendaring systems.
Level 4 Behaviors
(Extensive Experience)
Oversees complex calendaring for executives to ensure logical schedules.
Level 5 Behaviors
(Mastery)
Leads the development of an effective overall calendaring system.
Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Identifies basic phone call spiels in screening and routing calls.
Level 2 Behaviors
(Light Experience)
Performs priority client calls and filters out spam calls.
Level 3 Behaviors
(Moderate Experience)
Supervises staff in answering and screening all incoming calls to ensure professionalism is being observed.
Level 4 Behaviors
(Extensive Experience)
Recommends business phone systems that best address your organization's needs.
Level 5 Behaviors
(Mastery)
Leads the integration of VoIP phones and other call screening tools.
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Lists our organization's critical functions and lines of business.
Level 2 Behaviors
(Light Experience)
Identifies organization's structures, rules, and networks.
Level 3 Behaviors
(Moderate Experience)
Participates in developing and updating organizational structures and procedures.
Level 4 Behaviors
(Extensive Experience)
Monitors our business's key metrics to make sure things are on track.
Level 5 Behaviors
(Mastery)
Provides strategic leadership and direction to our organization.
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
There are 0 hard skills for Receptionist II.
11 general skills for Receptionist II, Calendaring, Call Screening, Computer Literacy, etc.
10 soft skills for Receptionist II, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Receptionist II, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be skilled in Confidentiality.
