Skills & Competencies for Senior Operations Manager

Senior Operations Manager job profile

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JOB SUMMARY for Senior Operations Manager

Directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers.

JOB RESPONSIBILITIES for Senior Operations Manager

Implements company policies, procedures and initiatives. Evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Coordinates operations with other functions.

Senior Operations Manager SALARY RANGE

BASE 50%
$155,936
TOTAL 50%
$170,608
Job Level
M03
Job Code
EX05000077
Education/Degree
Bachelor's Degree
Reports To
Director

Senior Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Senior Operations Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for Senior Operations Manager

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Explains the differences between current and future state value stream map.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of value stream mapping activities for business process re-engineering.
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Level 3 Behaviors
(Moderate Experience)
Performs Value Stream Analysis to locate opportunities for improvement.
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Level 4 Behaviors
(Extensive Experience)
Trains and coaches staff for Value Stream Mapping methodologies and techniques.
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Level 5 Behaviors
(Mastery)
Organizes workshops and value stream mapping exercises to discover gaps and opportunities.
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2 Industry Competency – Workflow Optimization
Proficiency Level -3
Skill definition-Applying the tools, techniques, technologies and practices for measuring, monitoring and optimizing the existing workflow of an organization to achieve better business results.
Level 1 Behaviors
(General Familiarity)
Describes the benefits and importance of workflow optimization efforts.
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Level 2 Behaviors
(Light Experience)
Documents successful workflow for managing future projects and production.
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Level 3 Behaviors
(Moderate Experience)
Implements workflow automation to execute repetitive tasks continuously and save production time.
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Level 4 Behaviors
(Extensive Experience)
Encourages and shares new optimization concepts to achieve improved overall processes.
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Level 5 Behaviors
(Mastery)
Develops communication and training strategies to support change and workflow optimization.
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3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Senior Operations Manager

1 Job Family Competencies – Metrics Management
Proficiency Level -3
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Explains the basic tools, applications, and solutions used in metric management.
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Level 2 Behaviors
(Light Experience)
Informs teammates regarding shared tactical objectives.
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Level 3 Behaviors
(Moderate Experience)
Partners with the management team to review and develop service metrics.
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Level 4 Behaviors
(Extensive Experience)
Integrates relevant metrics to the operation and quality management company-wide.
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Level 5 Behaviors
(Mastery)
Establishes a monitoring system to measure the effectiveness of metrics and KPIs.
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2 Job Family Competencies – Operations Management
Proficiency Level -4
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains the operations protocols to be able to contribute to its goals and objectives.
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Level 2 Behaviors
(Light Experience)
Gathers insights to support the continuous improvement of business operations.
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Level 3 Behaviors
(Moderate Experience)
Submits regular operations performance reports to evaluate the production performance.
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Level 4 Behaviors
(Extensive Experience)
Partners with the operations management team to ensure various plans are executed as designed.
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Level 5 Behaviors
(Mastery)
Establishes strategies to drive effective operations management and improve company profits.
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3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

17 soft skills or competencies (core competencies) for Senior Operations Manager

1 Core Competencies – Business Performance Management
Proficiency Level -4
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles BPM-based data about our organization for quantitative information.
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Level 3 Behaviors
(Moderate Experience)
Describes operational changes that will lead to improved business performance.
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Level 4 Behaviors
(Extensive Experience)
Leads management intervention to improve business functioning after data, mission, and goals review.
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Level 5 Behaviors
(Mastery)
Drives the optimization of performance reporting structures and repeatable processes.
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2 Core Competencies – Financial Acumen
Proficiency Level -3
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Describes the differences between bookkeeping and accounting.
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Level 2 Behaviors
(Light Experience)
Assists in designing strategies for overcoming arising financial constraints in our business.
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Level 3 Behaviors
(Moderate Experience)
Leads in calculating overhead correctly to support developing pricing strategies.
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Level 4 Behaviors
(Extensive Experience)
Establishes a working environment that encourages and fosters fiscal responsibility.
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Level 5 Behaviors
(Mastery)
Creates strategies to reach critical financial goals and business objectives.
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3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

Summary of Senior Operations Manager skills and competencies

There are 2 hard skills for Senior Operations Manager, Value Stream Mapping, Workflow Optimization.
5 general skills for Senior Operations Manager, Metrics Management, Operations Management, Inventory Management, etc.
17 soft skills for Senior Operations Manager, Business Performance Management, Financial Acumen, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Financial Acumen, and be skilled in Budgeting.

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