Directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers.
Implements company policies, procedures and initiatives. Evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Coordinates operations with other functions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Senior Operations Manager skill and competencie below to view definitions.
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Articulates the history, evolution, and future trends of Value Stream Mapping.
Level 2 Behaviors
(Light Experience)
Adheres to established standards for value stream mapping and analysis to achieve development goals.
Level 3 Behaviors
(Moderate Experience)
Analyzes data to vision and transform current processes towards a new future state.
Level 4 Behaviors
(Extensive Experience)
Delivers technology, equipment, and process input into the value stream mapping to develop business plan.
Level 5 Behaviors
(Mastery)
Conceptualizes value stream mapping techniques to design optimal information and production flow methods.
Skill definition-Applying the tools, techniques, technologies and practices for measuring, monitoring and optimizing the existing workflow of an organization to achieve better business results.
Level 1 Behaviors
(General Familiarity)
Compiles a list of risks and challenges in the implementation of the workflow optimization process.
Level 2 Behaviors
(Light Experience)
Applies workflow optimization techniques to continually identify waste and process inefficiencies.
Level 3 Behaviors
(Moderate Experience)
Collaborates with various departments to determine common limitations in current work processes.
Level 4 Behaviors
(Extensive Experience)
Contributes to tool optimization and automation initiatives to streamline current workflows.
Level 5 Behaviors
(Mastery)
Constructs learning materials to inform workflow optimization across our organization.
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Cites the role and benefits of setting metrics in operations and change management functions.
Level 2 Behaviors
(Light Experience)
Assists in the development of performance metrics.
Level 3 Behaviors
(Moderate Experience)
Consults on the improvement actions based on performance analysis results.
Level 4 Behaviors
(Extensive Experience)
Develops a standard tracking system to monitor metrics.
Level 5 Behaviors
(Mastery)
Develops advanced analytics methodologies to provide senior management with key performance metrics.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Describes the importance of operations management in optimal production and business functions.
Level 2 Behaviors
(Light Experience)
Collects data used by the management for daily and weekly key performance indicators evaluation.
Level 3 Behaviors
(Moderate Experience)
Handles the daily activities across various functions of the operations management and business.
Level 4 Behaviors
(Extensive Experience)
Collaborates with executives to establish objectives for the expansion of business relationships.
Level 5 Behaviors
(Mastery)
Champions in keeping the business with strong operational discipline in operations management.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Cites the processes involved in business performance management.
Level 2 Behaviors
(Light Experience)
Designs new reports to surface new action items.
Level 3 Behaviors
(Moderate Experience)
Collates data to help in assessing our organization's operation holistically.
Level 4 Behaviors
(Extensive Experience)
Creates an environment where staff can perform to the best of their abilities.
Level 5 Behaviors
(Mastery)
Creates interventions based on the data reviewed to improve future performance.
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Identifies basic approaches used to earn profits and increase profitability.
Level 2 Behaviors
(Light Experience)
Assists in designing strategies for overcoming arising financial constraints in our business.
Level 3 Behaviors
(Moderate Experience)
Leads in calculating overhead correctly to support developing pricing strategies.
Level 4 Behaviors
(Extensive Experience)
Establishes a working environment that encourages and fosters fiscal responsibility.
Level 5 Behaviors
(Mastery)
Designs data-gathering procedures to streamline the collection of financial information within our business.
There are 2 hard skills for Senior Operations Manager, Value Stream Mapping, Workflow Optimization.
5 general skills for Senior Operations Manager, Metrics Management, Operations Management, Inventory Management, etc.
17 soft skills for Senior Operations Manager, Business Performance Management, Financial Acumen, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Financial Acumen, and be skilled in Budgeting.
