Directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers.
Implements company policies, procedures and initiatives. Evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Coordinates operations with other functions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Senior Operations Manager skill and competencie below to view definitions.
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Identifies commonly accepted types of waste in Value Stream Mapping.
Level 2 Behaviors
(Light Experience)
Supports the implementation of value stream mapping activities for business process re-engineering.
Level 3 Behaviors
(Moderate Experience)
Performs Value Stream Analysis to locate opportunities for improvement.
Level 4 Behaviors
(Extensive Experience)
Trains and coaches staff for Value Stream Mapping methodologies and techniques.
Level 5 Behaviors
(Mastery)
Organizes workshops and value stream mapping exercises to discover gaps and opportunities.
Skill definition-Applying the tools, techniques, technologies and practices for measuring, monitoring and optimizing the existing workflow of an organization to achieve better business results.
Level 1 Behaviors
(General Familiarity)
Lists commonly used workflow strategies for increased productivity and profitability.
Level 2 Behaviors
(Light Experience)
Supports workflow optimization initiatives to improve turnaround times and quality of product output.
Level 3 Behaviors
(Moderate Experience)
Tests complex workflow components to ensure functionality and process optimization meet intended specifications.
Level 4 Behaviors
(Extensive Experience)
Leads the deployment of new technology and workflow automation efforts to boost overall efficiency.
Level 5 Behaviors
(Mastery)
Establishes best practices to increase the effectiveness of workflow optimization efforts.
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Explains the basic tools, applications, and solutions used in metric management.
Level 2 Behaviors
(Light Experience)
Informs teammates regarding shared tactical objectives.
Level 3 Behaviors
(Moderate Experience)
Partners with the management team to review and develop service metrics.
Level 4 Behaviors
(Extensive Experience)
Integrates relevant metrics to the operation and quality management company-wide.
Level 5 Behaviors
(Mastery)
Establishes a monitoring system to measure the effectiveness of metrics and KPIs.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains the operations protocols to be able to contribute to its goals and objectives.
Level 2 Behaviors
(Light Experience)
Gathers insights to support the continuous improvement of business operations.
Level 3 Behaviors
(Moderate Experience)
Submits regular operations performance reports to evaluate the production performance.
Level 4 Behaviors
(Extensive Experience)
Partners with the operations management team to ensure various plans are executed as designed.
Level 5 Behaviors
(Mastery)
Establishes strategies to drive effective operations management and improve company profits.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Lists the key elements of a strategic business performance management system.
Level 2 Behaviors
(Light Experience)
Maintains open communication with leaders and stays receptive to unit's performance feedback.
Level 3 Behaviors
(Moderate Experience)
Manages information consolidation to help the management team with evaluation and decision-making.
Level 4 Behaviors
(Extensive Experience)
Monitors our business goals, milestones, and progress toward project completion.
Level 5 Behaviors
(Mastery)
Outlines observations and recommendations for improving operational and financial performance.
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists and explains the roles of major financial reports.
Level 2 Behaviors
(Light Experience)
Communicates financial information and movements effectively to senior management.
Level 3 Behaviors
(Moderate Experience)
Reconciles figures during budgeting period and identifies variances that require immediate action.
Level 4 Behaviors
(Extensive Experience)
Oversees all aspects of our business's monetary transactions and economic value to promote financial stability.
Level 5 Behaviors
(Mastery)
Monitors our business's overall performance and adjusts the allocation of finances based on progress against goals.
There are 2 hard skills for Senior Operations Manager, Value Stream Mapping, Workflow Optimization.
5 general skills for Senior Operations Manager, Metrics Management, Operations Management, Inventory Management, etc.
17 soft skills for Senior Operations Manager, Business Performance Management, Financial Acumen, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Financial Acumen, and be skilled in Budgeting.
