Directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers.
Implements company policies, procedures and initiatives. Evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Coordinates operations with other functions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Senior Operations Manager skill and competencie below to view definitions.
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Articulates the history, evolution, and future trends of Value Stream Mapping.
Level 2 Behaviors
(Light Experience)
Adheres to established standards for value stream mapping and analysis to achieve development goals.
Level 3 Behaviors
(Moderate Experience)
Analyzes data to vision and transform current processes towards a new future state.
Level 4 Behaviors
(Extensive Experience)
Delivers technology, equipment, and process input into the value stream mapping to develop business plan.
Level 5 Behaviors
(Mastery)
Conceptualizes value stream mapping techniques to design optimal information and production flow methods.
Skill definition-Applying the tools, techniques, technologies and practices for measuring, monitoring and optimizing the existing workflow of an organization to achieve better business results.
Level 1 Behaviors
(General Familiarity)
Compiles a list of risks and challenges in the implementation of the workflow optimization process.
Level 2 Behaviors
(Light Experience)
Applies workflow optimization techniques to continually identify waste and process inefficiencies.
Level 3 Behaviors
(Moderate Experience)
Collaborates with various departments to determine common limitations in current work processes.
Level 4 Behaviors
(Extensive Experience)
Contributes to tool optimization and automation initiatives to streamline current workflows.
Level 5 Behaviors
(Mastery)
Constructs learning materials to inform workflow optimization across our organization.
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Follows the basic principles, methods, and approaches related to metrics-driven project management.
Level 2 Behaviors
(Light Experience)
Tracks weekly key performance indicators and monthly reporting of key business metrics.
Level 3 Behaviors
(Moderate Experience)
Works with management in designing metrics to evaluate the performance of target initiatives.
Level 4 Behaviors
(Extensive Experience)
Updates management metrics for various functions.
Level 5 Behaviors
(Mastery)
Leads the implementation of new metrics to improve value creation.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Names tools and systems used in managing business performance.
Level 2 Behaviors
(Light Experience)
Suggests alternative solutions when the initial approach did not produce satisfying results.
Level 3 Behaviors
(Moderate Experience)
Recommends performance benchmarks for our business units.
Level 4 Behaviors
(Extensive Experience)
Reviews crucial data and goal progress to assess business performance.
Level 5 Behaviors
(Mastery)
Sets organizational goals and tracks progress using a business performance management system.
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
Level 2 Behaviors
(Light Experience)
Researches market trends and needs to help provide market insights for financial decision-making processes.
Level 3 Behaviors
(Moderate Experience)
Utilizes cost-benefit thinking to set priorities and identify cost-effective approaches.
Level 4 Behaviors
(Extensive Experience)
Pursues various ways to optimize tax strategies to minimize taxes.
Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
There are 2 hard skills for Senior Operations Manager, Value Stream Mapping, Workflow Optimization.
5 general skills for Senior Operations Manager, Metrics Management, Operations Management, Inventory Management, etc.
17 soft skills for Senior Operations Manager, Business Performance Management, Financial Acumen, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Financial Acumen, and be skilled in Budgeting.
