Skills & Competencies for Senior Operations Manager

Senior Operations Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Senior Operations Manager

Directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers.

JOB RESPONSIBILITIES for Senior Operations Manager

Implements company policies, procedures and initiatives. Evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Coordinates operations with other functions.

Senior Operations Manager SALARY RANGE

BASE 50%
$158,862
TOTAL 50%
$173,808
Job Level
M03
Job Code
EX05000077
Education/Degree
Bachelor's Degree
Reports To
Director

Senior Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Senior Operations Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

2 hard skills or competencies (industry competencies) for Senior Operations Manager

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Explains the differences between current and future state value stream map.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Records types and varieties of resources for each production process to provide great scope for improvement.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Participates regularly in Value Stream Mapping activities to identify and eliminate process redundancy.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Provides facilitation support for Value Stream Mapping activities across manufacturing operations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads enhancement of value stream mapping to achieve continued progress in metrics and goals.
See 4 More Skill Behaviors
2 Industry Competency – Workflow Optimization
Proficiency Level -3
Skill definition-Applying the tools, techniques, technologies and practices for measuring, monitoring and optimizing the existing workflow of an organization to achieve better business results.
Level 1 Behaviors
(General Familiarity)
Documents the factors to consider when choosing the best workflow optimization techniques and strategies.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies key variables that influence the current process to enhance workflow management.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prioritizes important projects or tasks to adhere to deadlines and provide quality products efficiently.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Initiates modification and refining of current workflow processes to eliminate recurring production issues.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops communication and training strategies to support change and workflow optimization.
See 4 More Skill Behaviors
3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Senior Operations Manager

1 Job Family Competencies – Metrics Management
Proficiency Level -3
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Explains the basic tools, applications, and solutions used in metric management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Informs teammates regarding shared tactical objectives.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Partners with the management team to review and develop service metrics.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Integrates relevant metrics to the operation and quality management company-wide.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes a monitoring system to measure the effectiveness of metrics and KPIs.
See 4 More Skill Behaviors
2 Job Family Competencies – Operations Management
Proficiency Level -4
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains the operations protocols to be able to contribute to its goals and objectives.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers insights to support the continuous improvement of business operations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Submits regular operations performance reports to evaluate the production performance.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the operations departments to align with our organization's strategic goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes strategies to drive effective operations management and improve company profits.
See 4 More Skill Behaviors
3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

17 soft skills or competencies (core competencies) for Senior Operations Manager

1 Core Competencies – Business Performance Management
Proficiency Level -4
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Lists the key elements of a strategic business performance management system.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Keeps a clear idea of work responsibilities and the standards of work expected of own business unit.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Handles past performance review, business practices evaluation, and potential solutions research.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors a business performance system to manage all financial processes.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Measures the efficiency and success of initiatives by monitoring reports, analytics, and KPIs.
See 4 More Skill Behaviors
2 Core Competencies – Financial Acumen
Proficiency Level -3
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists and explains the roles of major financial reports.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects and analyzes financial data to evaluate an organization's financial performance.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Presents financial reports that contain relevant business performance to financial and non-financial employees.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Forecasts the financial impact of business decisions to determine our business's financial results.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Monitors our business's overall performance and adjusts the allocation of finances based on progress against goals.
See 4 More Skill Behaviors
3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

Summary of Senior Operations Manager skills and competencies

There are 2 hard skills for Senior Operations Manager, Value Stream Mapping, Workflow Optimization.
5 general skills for Senior Operations Manager, Metrics Management, Operations Management, Inventory Management, etc.
17 soft skills for Senior Operations Manager, Business Performance Management, Financial Acumen, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Financial Acumen, and be skilled in Budgeting.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.