Directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers.
Implements company policies, procedures and initiatives. Evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Coordinates operations with other functions.
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Senior Operations Manager skill and competencie below to view definitions.
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Articulates the history, evolution, and future trends of Value Stream Mapping.
Level 2 Behaviors
(Light Experience)
Adheres to established standards for value stream mapping and analysis to achieve development goals.
Level 3 Behaviors
(Moderate Experience)
Analyzes data to vision and transform current processes towards a new future state.
Level 4 Behaviors
(Extensive Experience)
Delivers technology, equipment, and process input into the value stream mapping to develop business plan.
Level 5 Behaviors
(Mastery)
Conceptualizes value stream mapping techniques to design optimal information and production flow methods.
Skill definition-Applying the tools, techniques, technologies and practices for measuring, monitoring and optimizing the existing workflow of an organization to achieve better business results.
Level 1 Behaviors
(General Familiarity)
Compiles a list of risks and challenges in the implementation of the workflow optimization process.
Level 2 Behaviors
(Light Experience)
Applies workflow optimization techniques to continually identify waste and process inefficiencies.
Level 3 Behaviors
(Moderate Experience)
Collaborates with various departments to determine common limitations in current work processes.
Level 4 Behaviors
(Extensive Experience)
Contributes to tool optimization and automation initiatives to streamline current workflows.
Level 5 Behaviors
(Mastery)
Constructs learning materials to inform workflow optimization across our organization.
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Describes the business' key metrics pivotal to maintaining an efficient operation.
Level 2 Behaviors
(Light Experience)
Conducts proactive and effective pipeline management to ensure that metrics are met.
Level 3 Behaviors
(Moderate Experience)
Manages key performance indicator metrics program that interfaces with quality management review.
Level 4 Behaviors
(Extensive Experience)
Evaluates the monthly quality management metrics.
Level 5 Behaviors
(Mastery)
Drives continuous improvement regarding metrics management.
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains basic management and budgeting principles and techniques.
Level 2 Behaviors
(Light Experience)
Enters daily activities into the database and operations management information systems.
Level 3 Behaviors
(Moderate Experience)
Monitors expenses and budgeting to help our organization optimize costs and benefits.
Level 4 Behaviors
(Extensive Experience)
Manages the identification of gaps in performance to improve operations management strategies.
Level 5 Behaviors
(Mastery)
Develops policies and best practices in supervising production processes and service delivery.
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
Level 3 Behaviors
(Moderate Experience)
Deploys business performance management solutions across the entire organization.
Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of staff and departments to make strategic decisions about production modifications.
Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Describes the differences between bookkeeping and accounting.
Level 2 Behaviors
(Light Experience)
Applies techniques to maximize profit and minimize losses that affect our business's financial status.
Level 3 Behaviors
(Moderate Experience)
Handles challenges and unexpected budgetary issues and adheres to corporate policies.
Level 4 Behaviors
(Extensive Experience)
Develops clear financial vision to guide employees in achieving organizational purpose and goals.
Level 5 Behaviors
(Mastery)
Creates strategies to reach critical financial goals and business objectives.
There are 2 hard skills for Senior Operations Manager, Value Stream Mapping, Workflow Optimization.
5 general skills for Senior Operations Manager, Metrics Management, Operations Management, Inventory Management, etc.
17 soft skills for Senior Operations Manager, Business Performance Management, Financial Acumen, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Financial Acumen, and be skilled in Budgeting.
