Skills & Competencies for Senior Operations Manager

Senior Operations Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Senior Operations Manager

Directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers.

JOB RESPONSIBILITIES for Senior Operations Manager

Implements company policies, procedures and initiatives. Evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Coordinates operations with other functions.

Senior Operations Manager SALARY RANGE

BASE 50%
$154,133
TOTAL 50%
$174,231
Job Level
M03
Job Code
EX05000077
Education/Degree
Bachelor's Degree
Reports To
Director

Senior Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Senior Operations Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

2 hard skills or competencies (industry competencies) for Senior Operations Manager

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Cites examples of successful value stream mapping implementation in various industries.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies strategies and data-driven reviews for VSM template development.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Creates process flow diagrams to harvest areas of improvement and cost reduction.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Determines savings opportunities for cost, cash, and lead time that leads to increased productivity.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs current and future state process flows to guide continuous improvement activity.
See 4 More Skill Behaviors
2 Industry Competency – Workflow Optimization
Proficiency Level -3
Skill definition-Applying the tools, techniques, technologies and practices for measuring, monitoring and optimizing the existing workflow of an organization to achieve better business results.
Level 1 Behaviors
(General Familiarity)
Describes the application of workflow automation designs and models.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts cost analysis to formulate workflow optimization and reduce production costs.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Defines roles and responsibilities clearly to achieve the overall success of the workflow.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delegates tasks to appropriate staff to achieve workflow objectives effectively.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates strategic plans and tactics to increase the efficiency of all workflow processes within our organization.
See 4 More Skill Behaviors
3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Senior Operations Manager

1 Job Family Competencies – Metrics Management
Proficiency Level -3
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Describes quality and compliance metrics related to the safety data management process.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects data for the metrics management to measure the effectiveness of the processes.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Makes recommendations to management based on analysis of performance metrics.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Discusses operational productivity and metrics analysis with the top management.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Directs the implementation of advanced performance management systems and appropriate metrics.
See 4 More Skill Behaviors
2 Job Family Competencies – Operations Management
Proficiency Level -4
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Discusses the standard procedures in operations management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles monthly collection operations management statistics and reporting.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements important policy and strategic decisions to comply with operation requirements.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Guides operations management decision-support activities to focus on strategies.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates metrics to evaluate the performance of various business operations.
See 4 More Skill Behaviors
3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

17 soft skills or competencies (core competencies) for Senior Operations Manager

1 Core Competencies – Business Performance Management
Proficiency Level -4
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Describes our organization's major strengths and weaknesses from a BPM perspective.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Describes operational changes that will lead to improved business performance.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads management intervention to improve business functioning after data, mission, and goals review.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
See 4 More Skill Behaviors
2 Core Competencies – Financial Acumen
Proficiency Level -3
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Describes the differences between bookkeeping and accounting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies techniques to maximize profit and minimize losses that affect our business's financial status.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Leads in calculating overhead correctly to support developing pricing strategies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops clear financial vision to guide employees in achieving organizational purpose and goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates strategies to reach critical financial goals and business objectives.
See 4 More Skill Behaviors
3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

Summary of Senior Operations Manager skills and competencies

There are 2 hard skills for Senior Operations Manager, Value Stream Mapping, Workflow Optimization.
5 general skills for Senior Operations Manager, Metrics Management, Operations Management, Inventory Management, etc.
17 soft skills for Senior Operations Manager, Business Performance Management, Financial Acumen, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Financial Acumen, and be skilled in Budgeting.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.