Skills & Competencies for Senior Operations Manager

Senior Operations Manager job profile

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JOB SUMMARY for Senior Operations Manager

Directs and manages the day-to-day activities of an organization's operations, typically through subordinate operations managers.

JOB RESPONSIBILITIES for Senior Operations Manager

Implements company policies, procedures and initiatives. Evaluates and enhances current operational systems. Monitors performance against operational goals and develops reporting and auditing processes used to analyze operational effectiveness. Coordinates operations with other functions.

Senior Operations Manager SALARY RANGE

BASE 50%
$152,942
TOTAL 50%
$172,884
Job Level
M03
Job Code
EX05000077
Education/Degree
Bachelor's Degree
Reports To
Director

Senior Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Senior Operations Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for Senior Operations Manager

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Identifies commonly accepted types of waste in Value Stream Mapping.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of value stream mapping activities for business process re-engineering.
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Level 3 Behaviors
(Moderate Experience)
Schedules Kaizen events to determine and draw the future state map.
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Level 4 Behaviors
(Extensive Experience)
Trains and coaches staff for Value Stream Mapping methodologies and techniques.
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Level 5 Behaviors
(Mastery)
Organizes workshops and value stream mapping exercises to discover gaps and opportunities.
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2 Industry Competency – Workflow Optimization
Proficiency Level -3
Skill definition-Applying the tools, techniques, technologies and practices for measuring, monitoring and optimizing the existing workflow of an organization to achieve better business results.
Level 1 Behaviors
(General Familiarity)
Documents the factors to consider when choosing the best workflow optimization techniques and strategies.
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Level 2 Behaviors
(Light Experience)
Identifies key variables that influence the current process to enhance workflow management.
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Level 3 Behaviors
(Moderate Experience)
Proposes creative solutions to achieve workflow optimization based on quantitative and qualitative analysis.
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Level 4 Behaviors
(Extensive Experience)
Introduces workflow optimizations to staff for proper training and eliminates manual work.
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Level 5 Behaviors
(Mastery)
Develops workflow optimization goals to deliver continuous improvement of business processes.
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3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Senior Operations Manager

1 Job Family Competencies – Metrics Management
Proficiency Level -3
Skill definition-Using key metrics to help measure the success of a business or our organization's program.
Level 1 Behaviors
(General Familiarity)
Explains the basic tools, applications, and solutions used in metric management.
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Level 2 Behaviors
(Light Experience)
Informs teammates regarding shared tactical objectives.
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Level 3 Behaviors
(Moderate Experience)
Partners with the management team to review and develop service metrics.
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Level 4 Behaviors
(Extensive Experience)
Integrates relevant metrics to the operation and quality management company-wide.
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Level 5 Behaviors
(Mastery)
Establishes a monitoring system to measure the effectiveness of metrics and KPIs.
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2 Job Family Competencies – Operations Management
Proficiency Level -4
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains basic management and budgeting principles and techniques.
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Level 2 Behaviors
(Light Experience)
Enters daily activities into the database and operations management information systems.
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Level 3 Behaviors
(Moderate Experience)
Monitors expenses and budgeting to help our organization optimize costs and benefits.
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Level 4 Behaviors
(Extensive Experience)
Manages the identification of gaps in performance to improve operations management strategies.
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Level 5 Behaviors
(Mastery)
Develops policies and best practices in supervising production processes and service delivery.
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3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

17 soft skills or competencies (core competencies) for Senior Operations Manager

1 Core Competencies – Business Performance Management
Proficiency Level -4
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Explains the integral role business performance management plays in an organization.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles BPM-based data about our organization for quantitative information.
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Level 3 Behaviors
(Moderate Experience)
Encourages staff to create alternative ideas or solutions after an unsuccessful initial approach.
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Level 4 Behaviors
(Extensive Experience)
Manages the dashboard displaying the business performance via reports, KPIs, and other indicators.
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Level 5 Behaviors
(Mastery)
Drives the optimization of performance reporting structures and repeatable processes.
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2 Core Competencies – Financial Acumen
Proficiency Level -3
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Identifies basic approaches used to earn profits and increase profitability.
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Level 2 Behaviors
(Light Experience)
Collects and analyzes financial data to evaluate an organization's financial performance.
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Level 3 Behaviors
(Moderate Experience)
Presents financial reports that contain relevant business performance to financial and non-financial employees.
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Level 4 Behaviors
(Extensive Experience)
Forecasts the financial impact of business decisions to determine our business's financial results.
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Level 5 Behaviors
(Mastery)
Designs data-gathering procedures to streamline the collection of financial information within our business.
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3 Senior Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Senior Operations Manager
Proficiency Level - 4
5 Competency for - Senior Operations Manager
Proficiency Level - 5

Summary of Senior Operations Manager skills and competencies

There are 2 hard skills for Senior Operations Manager, Value Stream Mapping, Workflow Optimization.
5 general skills for Senior Operations Manager, Metrics Management, Operations Management, Inventory Management, etc.
17 soft skills for Senior Operations Manager, Business Performance Management, Financial Acumen, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Senior Operations Manager, he or she needs to be skilled in Business Performance Management, be skilled in Financial Acumen, and be skilled in Budgeting.

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