Skills & Competencies for Power Systems Rental Operations Manager

Power Systems Rental Operations Manager job profile

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JOB SUMMARY for Power Systems Rental Operations Manager

Manages rental group (coordinators, yard personnel and transport drivers).

JOB RESPONSIBILITIES for Power Systems Rental Operations Manager

Ensures that proper standards of service are provided to customers, Branch Rental operations, and the Sales Department.

Power Systems Rental Operations Manager SALARY RANGE

BASE 50%
$106,895
TOTAL 50%
$130,063
Job Level
M02
Job Code
MM18000147
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Power Systems Rental Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Power Systems Rental Operations Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Power Systems Rental Operations Manager

1 Job Family Competencies – Customer Complaint Resolution
Proficiency Level -3
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Explains the reasons and factors behind customer complaints.
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Level 2 Behaviors
(Light Experience)
Receives and routes customer complaints to appropriate departments for resolution.
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Level 3 Behaviors
(Moderate Experience)
Executes corrective actions for long-term solutions to minimize customer complaints and issues.
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Level 4 Behaviors
(Extensive Experience)
Monitors and reviews customer complaints to develop effective strategies to reduce their numbers.
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Level 5 Behaviors
(Mastery)
Develops a complaint management framework to deliver high-quality responses to customer complaints.
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2 Job Family Competencies – Customer Escalation Management
Proficiency Level -4
Skill definition-Classifying and prioritizing customer concerns and issues based on severity to ensure proper resolution and retain customer trust.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer escalation management in ensuring positive customer service.
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Level 2 Behaviors
(Light Experience)
Gathers resources and scripts in providing first contact resolution to prevent further escalations.
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Level 3 Behaviors
(Moderate Experience)
Determines root cause of dissatisfaction to effectively handle escalation situations.
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Level 4 Behaviors
(Extensive Experience)
Leverages a metric system to measure the effectiveness of customer escalation management.
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Level 5 Behaviors
(Mastery)
Designs tools and systems to ensure real-time monitoring and recording of customer escalations.
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3 Power Systems Rental Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Power Systems Rental Operations Manager
Proficiency Level - 4
5 Competency for - Power Systems Rental Operations Manager
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Power Systems Rental Operations Manager

1 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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2 Core Competencies – Coordination
Proficiency Level -3
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Illustrates the abilities and competencies necessary for coordination.
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Level 2 Behaviors
(Light Experience)
Plans work schedules for a simple project.
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Level 3 Behaviors
(Moderate Experience)
Creates contingency plans to mitigate emergencies and prepare for most circumstances.
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Level 4 Behaviors
(Extensive Experience)
Develops working processes and detailed planning for a brand new project.
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Level 5 Behaviors
(Mastery)
Establishes measures to assess progress against the plan.
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3 Power Systems Rental Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Power Systems Rental Operations Manager
Proficiency Level - 4
5 Competency for - Power Systems Rental Operations Manager
Proficiency Level - 5

Summary of Power Systems Rental Operations Manager skills and competencies

There are 0 hard skills for Power Systems Rental Operations Manager.
10 general skills for Power Systems Rental Operations Manager, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
9 soft skills for Power Systems Rental Operations Manager, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Power Systems Rental Operations Manager, he or she needs to be skilled in Planning and Organizing, be skilled in Coordination, and be skilled in Judgment and Decision Making.

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