Skills & Competencies for Power Systems Rental Operations Manager

Power Systems Rental Operations Manager job profile

JOB SUMMARY for Power Systems Rental Operations Manager

Manages rental group (coordinators, yard personnel and transport drivers).

JOB RESPONSIBILITIES for Power Systems Rental Operations Manager

Ensures that proper standards of service are provided to customers, Branch Rental operations, and the Sales Department.

Power Systems Rental Operations Manager SALARY RANGE

BASE 50%
$106,248
TOTAL 50%
$129,270
Job Level
M02
Job Code
MM18000147
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Power Systems Rental Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Power Systems Rental Operations Manager skill and competencie below to view definitions.

10 general skills or competencies (Job family competencies) for Power Systems Rental Operations Manager

1 Job Family Competencies – Customer Complaint Resolution
Proficiency Level -3
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Knows how to investigate complaints to identify root causes.
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Level 2 Behaviors
(Light Experience)
Tracks customer concerns to find appropriate solutions to their complaints.
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Level 3 Behaviors
(Moderate Experience)
Works with other teams in responding and addressing customers to prevent future complaints.
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Level 4 Behaviors
(Extensive Experience)
Trains staff and management in handling and resolving customer complaints to improve customer outcomes.
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Level 5 Behaviors
(Mastery)
Leads customer complaint resolution process from investigation to resolution to optimize service delivery.
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2 Job Family Competencies – Customer Escalation Management
Proficiency Level -4
Skill definition-Classifying and prioritizing customer concerns and issues based on severity to ensure proper resolution and retain customer trust.
Level 1 Behaviors
(General Familiarity)
Lists most common reasons for customers seeking escalation.
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Level 2 Behaviors
(Light Experience)
Tracks the escalation of customer issues to support real-time resolution of customer concerns.
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Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams in identifying steps to deescalate customer issues and concerns.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams in handling and resolving customer issues promptly to avoid escalations.
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Level 5 Behaviors
(Mastery)
Improves customer interactions and incident management to prevent escalation of future conflicts.
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3 Power Systems Rental Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Power Systems Rental Operations Manager
Proficiency Level - 4
5 Competency for - Power Systems Rental Operations Manager
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Power Systems Rental Operations Manager

1 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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2 Core Competencies – Coordination
Proficiency Level -3
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists tools and applications used for planning job duties.
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Level 2 Behaviors
(Light Experience)
Works with teammates on shared goals to ensure efficiency and productivity.
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Level 3 Behaviors
(Moderate Experience)
Monitors project progress and regularly leads a discussion on operational inefficiencies.
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Level 4 Behaviors
(Extensive Experience)
Leads a team in coordinating internal and external resources effectively.
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Level 5 Behaviors
(Mastery)
Serves as the coordination expert to provide valuable advice as needed to different levels of our business.
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3 Power Systems Rental Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Power Systems Rental Operations Manager
Proficiency Level - 4
5 Competency for - Power Systems Rental Operations Manager
Proficiency Level - 5

Summary of Power Systems Rental Operations Manager skills and competencies

There are 0 hard skills for Power Systems Rental Operations Manager.
10 general skills for Power Systems Rental Operations Manager, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
9 soft skills for Power Systems Rental Operations Manager, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Power Systems Rental Operations Manager, he or she needs to be skilled in Planning and Organizing, be skilled in Coordination, and be skilled in Judgment and Decision Making.

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