Skills & Competencies for Returns Clerk I
Returns Clerk I job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Returns Clerk I
Processes all repairs and returns in a timely manner.
JOB RESPONSIBILITIES for Returns Clerk I
Schedules, submits and initiates supplier returns in accordance with standard procedures. Records related data and supplier policies during future reporting process.
Returns Clerk I SALARY RANGE
BASE 50%
$37,915
TOTAL 50%
$38,750
Job Level
A01
Job Code
SM15000413
Education/Degree
Associate's Degree
Reports To
Supervisor
Returns Clerk I Skills and Competencies List
8 general skills or competencies (Job family competencies) for Returns Clerk I
1
Job Family Competencies –
Customer Complaint Resolution
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the reasons and factors behind customer complaints.
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Level 2 Behaviors
(Light Experience)
Receives and routes customer complaints to appropriate departments for resolution.
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Level 3 Behaviors
(Moderate Experience)
Executes corrective actions for long-term solutions to minimize customer complaints and issues.
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Level 4 Behaviors
(Extensive Experience)
Oversees the delivery of proper complaint handling to avoid errors and ensure resolution.
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Level 5 Behaviors
(Mastery)
Develops a complaint management framework to deliver high-quality responses to customer complaints.
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2
Job Family Competencies –
Customer Escalation Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer escalation management in ensuring positive customer service.
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Level 2 Behaviors
(Light Experience)
Gathers resources and scripts in providing first contact resolution to prevent further escalations.
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Level 3 Behaviors
(Moderate Experience)
Executes techniques in managing escalations to drive customer incidents to closure.
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Level 4 Behaviors
(Extensive Experience)
Leverages a metric system to measure the effectiveness of customer escalation management.
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Level 5 Behaviors
(Mastery)
Designs tools and systems to ensure real-time monitoring and recording of customer escalations.
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3
Returns Clerk I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Returns Clerk I
Proficiency Level - 4
5
Competency for -
Returns Clerk I
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Returns Clerk I
1
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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2
Core Competencies –
Self-Motivation
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
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Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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3
Returns Clerk I
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Returns Clerk I
Proficiency Level - 4
5
Competency for -
Returns Clerk I
Proficiency Level - 5
Summary of Returns Clerk I skills and competencies
There are 0 hard skills for Returns Clerk I.
8 general skills for Returns Clerk I, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
8 soft skills for Returns Clerk I, Standard Operating Procedures (SOP), Self-Motivation, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Returns Clerk I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Self-Motivation, and be proficient in Attention to Detail.
8 general skills for Returns Clerk I, Customer Complaint Resolution, Customer Escalation Management, Customer Interaction, etc.
8 soft skills for Returns Clerk I, Standard Operating Procedures (SOP), Self-Motivation, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Returns Clerk I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Self-Motivation, and be proficient in Attention to Detail.
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