Skills & Competencies for Technical Communicator

Technical Communicator job profile

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JOB SUMMARY for Technical Communicator

Manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer.

JOB RESPONSIBILITIES for Technical Communicator

Provides employees with technical information beyond their ability to readily locate. Serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership.

Technical Communicator SALARY RANGE

BASE 50%
$85,600
TOTAL 50%
$88,262
Job Level
A03
Job Code
SC16000546
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Technical Communicator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Communicator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Communicator

1 Industry Competency – Failure Analysis
Proficiency Level -3
Skill definition-Defining the cause of failure to make corrective actions and mitigate further failures through a systematic investigation.
Level 1 Behaviors
(General Familiarity)
Explains the methods of a variety of specialized Failure Analysis techniques.
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Level 2 Behaviors
(Light Experience)
Supports new processes, product transfer, and startup.
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Level 3 Behaviors
(Moderate Experience)
Works with test engineers and technicians to conduct tests and understand the customer's requirements.
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Level 4 Behaviors
(Extensive Experience)
Resolves complex failure analysis on repeat equipment failure and ensures prevention of reoccurrence.
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Level 5 Behaviors
(Mastery)
Sets test sample size needs and durations for reliability testing using lifetime models and reliability statistics.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

9 general skills or competencies (Job family competencies) for Technical Communicator

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -3
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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2 Job Family Competencies – Customer Support
Proficiency Level -3
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Describes the process flow in delivering customer care support.
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Level 2 Behaviors
(Light Experience)
Documents customer interactions to track the promptness and effectiveness of provided resolutions.
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Level 3 Behaviors
(Moderate Experience)
Handles complex issues and inquiries of customers to avoid escalations and increase service.
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Level 4 Behaviors
(Extensive Experience)
Evaluates alternative service delivery mechanisms to satisfy customer requests and needs.
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Level 5 Behaviors
(Mastery)
Designs operational workflows to ensure quality technical support and positive customer feedback.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Technical Communicator

1 Core Competencies – Customer Focus
Proficiency Level -3
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Describes the impact of avoiding overcommitments in dealing with customer concerns.
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Level 2 Behaviors
(Light Experience)
Enters clients' issues into the customer database systems.
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Level 3 Behaviors
(Moderate Experience)
Communicates information with customers to build their understanding of issues and capabilities.
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Level 4 Behaviors
(Extensive Experience)
Delivers training to employees to provide outstanding experiences for customers.
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Level 5 Behaviors
(Mastery)
Creates procedures and methods for monitoring and evaluating customer concerns, issues, and satisfaction.
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2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

Summary of Technical Communicator skills and competencies

There are 1 hard skills for Technical Communicator, Failure Analysis.
9 general skills for Technical Communicator, Customer Satisfaction, Customer Support, Customer Support Systems, etc.
8 soft skills for Technical Communicator, Customer Focus, Self-Motivation, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Communicator, he or she needs to be skilled in Customer Focus, be skilled in Self-Motivation, and be skilled in Attention to Detail.

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