Skills & Competencies for Technical Communicator

Technical Communicator job profile

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JOB SUMMARY for Technical Communicator

Manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer.

JOB RESPONSIBILITIES for Technical Communicator

Provides employees with technical information beyond their ability to readily locate. Serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership.

Technical Communicator SALARY RANGE

BASE 50%
$82,993
TOTAL 50%
$85,574
Job Level
A03
Job Code
SC16000546
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Technical Communicator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Communicator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Communicator

1 Industry Competency – Failure Analysis
Proficiency Level -3
Skill definition-Defining the cause of failure to make corrective actions and mitigate further failures through a systematic investigation.
Level 1 Behaviors
(General Familiarity)
Describes the basic steps of the failure analysis.
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Level 2 Behaviors
(Light Experience)
Compiles process failure modes effects analysis to aid in completing technical requirements.
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Level 3 Behaviors
(Moderate Experience)
Implements cause and effect analysis to deal with and resolve ambiguous and intermittent failures.
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Level 4 Behaviors
(Extensive Experience)
Mentors the team in developing experiments and tests to evaluate the suitability and reliability of solutions.
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Level 5 Behaviors
(Mastery)
Leads continuous improvement initiatives on equipment failure analysis.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

9 general skills or competencies (Job family competencies) for Technical Communicator

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -3
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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2 Job Family Competencies – Customer Support
Proficiency Level -3
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer support in meeting customer needs and expectations.
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Level 2 Behaviors
(Light Experience)
Identifies customer needs and requirements to meet customer support expectations.
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Level 3 Behaviors
(Moderate Experience)
Leverages tools and resources to provide prompt customer service troubleshooting.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to our customer support tools and methods to drive customer satisfaction.
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Level 5 Behaviors
(Mastery)
Establishes best practices in customer support to enhance customer satisfaction and retention.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Technical Communicator

1 Core Competencies – Customer Focus
Proficiency Level -3
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Explains the importance of showing clients that their perspectives are valued.
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Level 2 Behaviors
(Light Experience)
Responds to customers and addresses their needs in real-time.
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Level 3 Behaviors
(Moderate Experience)
Looks for ways to add value beyond clients' immediate requests.
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Level 4 Behaviors
(Extensive Experience)
Develops guidelines for dealing with customer issues.
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Level 5 Behaviors
(Mastery)
Develops and improves products and services to meet customer needs.
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2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

Summary of Technical Communicator skills and competencies

There are 1 hard skills for Technical Communicator, Failure Analysis.
9 general skills for Technical Communicator, Customer Satisfaction, Customer Support, Customer Support Systems, etc.
8 soft skills for Technical Communicator, Customer Focus, Self-Motivation, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Communicator, he or she needs to be skilled in Customer Focus, be skilled in Self-Motivation, and be skilled in Attention to Detail.

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