Skills & Competencies for Technical Communicator

Technical Communicator job profile

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JOB SUMMARY for Technical Communicator

Manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer.

JOB RESPONSIBILITIES for Technical Communicator

Provides employees with technical information beyond their ability to readily locate. Serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership.

Technical Communicator SALARY RANGE

BASE 50%
$85,600
TOTAL 50%
$88,262
Job Level
A03
Job Code
SC16000546
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Technical Communicator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Communicator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Communicator

1 Industry Competency – Failure Analysis
Proficiency Level -3
Skill definition-Defining the cause of failure to make corrective actions and mitigate further failures through a systematic investigation.
Level 1 Behaviors
(General Familiarity)
Cites most common troubleshooting techniques to resolve machine failure.
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Level 2 Behaviors
(Light Experience)
Collects test failure information and assists in preparing failure analysis reports.
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Level 3 Behaviors
(Moderate Experience)
Ensures proper documentation of complaint analysis and failure investigation.
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Level 4 Behaviors
(Extensive Experience)
Drives efforts to ensure that failure analysis works are all compliant with regulatory protocols.
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Level 5 Behaviors
(Mastery)
Designs experiments to evaluate failure modes and mechanisms.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

9 general skills or competencies (Job family competencies) for Technical Communicator

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -3
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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2 Job Family Competencies – Customer Support
Proficiency Level -3
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Explains the key metrics used in customer support delivery.
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Level 2 Behaviors
(Light Experience)
Informs teams on new information related to products and services.
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Level 3 Behaviors
(Moderate Experience)
Manages customer accounts to ensure timely support and resolution of customer issues and conflicts.
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Level 4 Behaviors
(Extensive Experience)
Sets key performance indicators to monitor and optimize the delivery of customer support.
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Level 5 Behaviors
(Mastery)
Improves policies in customer support to meet customer needs and minimize attrition.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Technical Communicator

1 Core Competencies – Customer Focus
Proficiency Level -3
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Identifies appropriate actions in dealing with client issues.
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Level 2 Behaviors
(Light Experience)
Seeks information to understand customers' circumstances, problems, expectations, and needs.
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Level 3 Behaviors
(Moderate Experience)
Reviews action plans to identify the factors that may affect customer relationships.
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Level 4 Behaviors
(Extensive Experience)
Measures customer satisfaction levels to recommend and implement service improvement alternatives.
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Level 5 Behaviors
(Mastery)
Establishes best practices to create, evaluate and enhance customer loyalty.
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2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Distinguishes the differences between intrinsic and extrinsic motivators.
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Level 2 Behaviors
(Light Experience)
Seeks recommendations and advice to improve future work processes and refine own competency gaps.
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Level 3 Behaviors
(Moderate Experience)
Develops a high-quality relationship with other motivated people.
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Level 4 Behaviors
(Extensive Experience)
Recognizes employees' achievements and milestones with word praises to encourage continued performance.
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Level 5 Behaviors
(Mastery)
Shares innovative motivation techniques and exercises to boost self-motivation within our business.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

Summary of Technical Communicator skills and competencies

There are 1 hard skills for Technical Communicator, Failure Analysis.
9 general skills for Technical Communicator, Customer Satisfaction, Customer Support, Customer Support Systems, etc.
8 soft skills for Technical Communicator, Customer Focus, Self-Motivation, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Communicator, he or she needs to be skilled in Customer Focus, be skilled in Self-Motivation, and be skilled in Attention to Detail.

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